Complaints Officer - Customer Experience
Posted on :
13-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Communicate with customers to ensure their issues are handled and resolved timely.
- Follow-up with customers on online and offline channels to track their experience.
- monitoring Internal customer’s activities, pain points collaboration for way to enhance and motivate.
- Identify service gaps based on data analysis and establish action plan!
- Work with staff, team management and other relevant stakeholders to resolve issues, manage complaint resolution and focus on root cause analysis to provide sustainable solutions.
- Ensure respond to customers on various segment channels to improve customer service
- Implementation of the listed initiatives with the support of relevant stakeholders
- Collect customer information and track the satisfaction with new products, features & service.
- Analyze data on customer preferences, needs and buying habits to make informed decision!
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
