Minimum of 15 years experiences as a Project & Program Manager, managing complex projects, preferably in the call center or customer service environments.
Excellent leadership and communication skills, with the ability to build strong working relationships with diverse teams and stakeholders.
Solid understanding of call center technologies, customer service best practices, and industry standards.
Strong analytical and problem-solving capabilities, with the ability to make data-driven decisions.
Project Management Professional (PMP) certification is a plus and/or any similar project/program management certification is a big plus.
languages: Should be fluent in both Arabic & English (read, write and speak)
Familiarity with project management tools and software.
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