Bellman

Job Summary

The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.

Key Responsibilities

• Opening the front door for guests, direct them to the check-in desk.
• Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).
• If any equipment is not working properly, report this to the maintenance department so that it can be repaired.
• Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic “do not disturb sign” system, coffee making unit, minibar and telephone.
• Give guests information about directions, the hotel, hotel area and local tourist attractions.
• When guests have checked out offer assistance with luggage (store it or carry to the vehicle).
• Giving directions to places of interest, sightseeings, shopping areas.
• Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.
• Delivers all guest messages/faxes/letters/parcels to the guestrooms.
• Run errands requested by the Front Desk staff.
• Loading and unloading luggage from/to the vehicles.
• Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses).
• Provide car valet service drive the guests’ cars to and back from the Hotel’s designated outsourced garage.
• Follow all health & safety policies.
• Implement, maintain and continue to improve departmental policies, procedures and service standards.
• Carry out any other duties requested by Front Desk Agents or Front Office Manager.
• Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).
  
  

Skills and Qualifications

• Atleast one year of experience working as a Bellman in a 4* hotel
• Excellent communications skills with Proficiency in speaking and writing english.
• Good communication skills and interpersonal skills
• Extremely agile as the job demands speed and efficiency in its execution
• Team player with excellent planning and organizing skills
• Able to work flexible working hours with rotating shifts
• Pleasant personality with good problem-solving skills