Bellman

Roles and responsibilities

1. Strong Customer Service Skills

• A guest-focused attitude, always willing to help with luggage, directions, and any special requests to ensure guests have a positive experience.
• Friendly, courteous, and approachable demeanor to make guests feel welcomed.
• Ability to anticipate the needs of guests and provide proactive assistance.

2. Physical Stamina and Strength

• Ability to lift and carry luggage, bags, and packages of varying weights throughout the day, often in busy or high-pressure environments.
• Comfort working on your feet for long periods and in varying weather conditions (e.g., assisting guests at the entrance of the hotel).

3. Communication and Interpersonal Skills

• Clear and effective verbal communication with guests, team members, and other hotel staff.
• Ability to interact with guests from diverse backgrounds and cultures with respect and professionalism.
• Comfortable with answering questions about the hotel, local area, and services.

4. Time Management and Organizational Skills

• Managing multiple tasks efficiently, such as assisting guests with luggage, directing them to their rooms, and completing other requests in a timely manner.
• Keeping the lobby area organized and ensuring that luggage or guest items are handled promptly and appropriately.

5. Knowledge of Hotel Services and Local Area

• Familiarity with the hotel’s services and amenities, including dining options, spa services, transportation, and recreational activities.
• Knowledge of the local area to provide guests with directions to nearby attractions, restaurants, transportation options, etc.
• Ability to handle requests for local information, taxis, or restaurant reservations.

6. Professional Appearance and Presentation

• Maintaining a well-groomed appearance with a uniform that reflects the hotel's brand and values.
• A polished demeanor that conveys professionalism and creates a lasting impression on guests.

7. Problem-Solving and Adaptability

• Ability to handle unexpected situations, such as dealing with difficult guests, handling lost luggage, or resolving other minor issues.
• Adaptable to the needs of the hotel and the requests of guests, being flexible with duties as required.

8. Teamwork

• Collaborating effectively with other hotel staff, such as front desk agents, housekeeping, and concierge, to ensure a smooth guest experience.
• Providing support for colleagues when needed, especially during busy times or peak hours.

Key Responsibilities

1. Assisting Guests with Luggage

• Greeting guests upon arrival and assisting with their luggage by transporting it to their rooms or car.
• Ensuring luggage is handled with care and efficiently placed in the guest’s room.
• Assisting guests with unloading or loading luggage into vehicles or taxis.

2. Escorting Guests to Their Rooms

• Providing a warm welcome and escorting guests to their rooms, offering information about the hotel, room amenities, and available services during the walk.
• Ensuring guests are comfortable and settled in their rooms, answering any initial questions they may have about the property.

Desired candidate profile

• To anticipate all guest needs and handle all guest inquiries
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage, and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.
  

Qualifications

• High School Diploma
• Passionate about hospitality
• Positive learning attitude
• Good communication skills