LD Specialist
Posted on :
09-11-2024
Employer Active
1 Vacancy
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Job Description
- Work closely with Senior Hospitality Management and L&D team to identify existing training needs and performance gaps per brand. Create an annual training plan to address the gaps.
- Work closely with the brands to develop & deliver brand required trainings
- Support Senior Hospitality Leaders with training plans and hands-on training for new outlet opening/launch plan.
- Design and implement training plans per brand that encompass various facets of hospitality, including customer service, industry trends, and job-specific skills.
- Establish key performance indicators (KPIs) and evaluation mechanisms to measure the effectiveness of training programs, adjusting training plan based on performance metrics.
- Stay abreast of industry trends, innovations, and best practices, integrating relevant insights into training programs to maintain a competitive edge in service delivery.
- Develop and implement crisis management training to ensure staff readiness in handling unforeseen situations, maintaining service quality during challenging times.
- Administer end-to-end execution of training programs in terms of logistics, training materials and nomination of participants, and follow-up and feedback and evaluation.
- Leverage usage of L&D academy hospitality mock rooms to regularly facilitate customer experience, barista training, food & hygiene training etc
Employment Type
Full Time
Key Skills
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