Quality Audit Trainer
Posted on :
09-07-2024
Employer Active
1 Vacancy
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Job Description
- Facilitates and oversees new hires’ training programs and support all on-going training initiatives while ensuring their trainings are documented.
- Tracks and reports on new hire statistics: Test scores, call handle times (TAT), quality of calls, and any other metrics requested.
- Provides support to existing employees through on-going training initiatives across Operations.
- Analyzes and evaluates training needs to develop, modify or improve existing training programs, materials and curriculum in accordance with the company training programs.
- Works actively with all the department within Operations and coordinates with HR Department to ensure effective implementation and communication of all training strategies and initiatives.
- Participates in variety of special projects and perform administrative duties as assigned.
- Creates and delivers a positive, fun and rewarding training environment.
- Supports Operations in any duties necessary.
- Creates an environment to support employee retention.
Employment Type
Full Time
Key Skills
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