Requirements:
- 7 years of experience in a customer support or chat support role
- Proven experience managing a team of chat support agents
- Strong leadership skills and the ability to motivate and mentor team members
- Excellent communication skills, both written and verbal
- Comfortable working in a fast-paced and remote work environment
- Confident and passionate about delivering exceptional customer service
- Strong teamwork and cooperation skills
- Ability to adapt to change with speed and efficiency