Job Purpose
- To delight internal and external customers over the telephone
Key Result Areas
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
Operating Environment Framework & Boundaries
- Operates in a call center environment where the interface with customers is over the phone.
- Operates within standard rules & guidelines set by the bank and additional ones set by and unique to the direct banking
Knowledge, Skills, and Experience
- University Graduate (preferably with some finance / banking or math’s component).
- Bilingual
- Very customer focused.
- Excellent communication skills
- Strong listening skills.