Person Specification Experience Essential
- ECDL or excellent PC literacy
- including knowledge of all Windows
- packages
- Experience working in a busy
- Customer focused office/NHS clinic
- environment
- An effective and supportive team
- player.
- Ability to prioritise and organise a
- changing workload and work
- systematically towards deadlines
- Able to deal with difficult people and
- to cope with confidential and sensitive
- information in a professional manner
Qualifications Essential
- Educated to GCSE or equivalent
Desirable
- NVQ level 2 in customer care
Knowledge and skills Essential
- To assist in maintaining own and
- others Health Safety and security.
- Establish and maintain
- communication with others on routine,
- daily and operational matters.
- Contribute to own personal
- development
- Computer literacy
- Practical, resourceful and well organised
- Able to develop and maintain effective
- working relationships with colleagues
- at all levels, ensuring tact and
- diplomacy at all times
- Flexible attitude and approach to work
- and willing to work at short notice to
- cover staff absences.
- Have sufficient manual dexterity to
- operate a Qwerty Keyboard, and
- navigate mouse driven technology
- Ability to work unsupervised with a
- pro-active approach
- Ability to record accurate messages,
- ensuring they are passed on
- appropriately
- Able to check own work