Client Support Manager

Are you looking for a stimulating and dynamic job in the surrounding area of Markham? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Billing Representative (AVICJP) for one of our clients.

What is in it for you:

Salary of 19,15$/h

6-month contract

Full-Time (37,5 hours per week)

Hybrid position - 2 days in the office

Monday to Friday (rotating shifts between 8 AM to 8 PM)

Dynamic and professional environment

Be part of a passionate and inclusive team

Responsibilities:

Provide excellent service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.

Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

Interpret and identify the customer s needs and respond appropriately and professionally.

Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

Take ownership of customer relations through service and commitment to follow through.

What you will need to succeed:

1-2 years experience in a contact center environment.

Excellent telephone manner and communication skills.

Must be flexible with respect to working hours needs.

Prior customer service experience in a similar role.

Bilingual French knowledge an asset.

Previous Customer Service experience preferably in a call center environment.

Ability to multi-task in a fast paced space.

Quick to adapt to an evolving surrounding.

Professional telephone/email talent and etiquette.

Proficiency in word processing, excel and various web-based programs/Windows applications.

Clear and concise supportive communication and interpersonal skills.

Analyze and resolve customer concerns (problem solving skills).

Attendance and punctuality is imperative.

Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Are you looking for a stimulating and dynamic job in Waterloo? If you would like to be part of a team that believes in your potential and part of a great company that will help you advance in your career, this is the job for you! We are currently looking for two Scanning Clerks for one of our clients in the insurance industry. What is in it for you: Our client is in the TOP 100 Employers in Canada Salary of 16$/h Contract for 4 months Weekday, daytime schedule Dynamic and professional environment Responsibilities: Provide the Business Units electronic images on a timely basis Open, prepare, and sort mail received for digital imaging and processing Analyze the content of the documents to identify what Business area/work type it belongs to Apply the appropriate tracking methodology for specific mail streams and processes Perform document scanning responsibilities on high-speed scanners Troubleshoot imaging issues directed from Business Unit processing areas Provide the appropriate level of QC and excellent quality customer service and acts as a liaison between Office Services and the Business Unit customers Maintain a consistent workflow by setting priorities and working within tight deadlines to meet all Service Level Agreements, which in turn directly impact the ability of all Business Units to process their work What you will need to succeed: Experience operating office equipment and ability to trouble shoot minor hardware and software issues Excellent customer service skills and communication skills (verbal and written) Strong organizational and time management skills for a high volume, deadline-driven environment Critical attention to detail and accuracy and ability to recognize a wide variety of documents Works well independently as well as in a team environment Ability to manage fluctuating volumes of work and to set short term priorities Proven knowledge of all BU doc types, and forms recognition