Primary Responsibilities
- Answer inbound technical support phone calls, chats and emails related to NRTC's ISP partners.
- Consult with customers and provide additional solution in the form of up-selling NRTC's products and services.
- Troubleshoot voice, data, video and connection issues for customers.
- Identify, troubleshoot and assist customers with voice, data, video and connection issues.
- Answer customer service related questions
- Track and record each phone call and provide a detailed description of the call
- Provide backup assistance for other Technical Support Representatives
Skills:
Windows 10, Windows 7, call center support, Troubleshooting