Call Centre Agent

• Handle high volumes of inbound calls and enquiries from numerous channels
• Meet our customer SLA’s to ensure customer satisfaction
• Deal with outbound calls to target potential customers and be required to meet conversion quotas and KPIs
• Handle calendar appointments for the field sales team
• Manage and handle customer complaints, escalating to the relevant stakeholders and ensuring accurate reporting
• Handle customer enquiries and emails
  

Requirements

• A minimum of 12 months experience working in a call center/telesales role
• Experience in a fast-paced role requiring continuous multitasking (you will handle a constant stream of inbound calls whilst also answering customer emails) ream of inbound calls while also having to answer client WhatsApp messages)
• Flexible with working hours
• Available 6 days a week and potentially Fridays
• Hard working, willing to go above and beyond to deliver