Call Center Agent

1. Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.

2. Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.

3. Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis

4. Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance

5. Proficiently follow service booking script to prepare service appointments.

6. To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements

Database Management & Administration support

7. Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards

8. Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database

Job requirements:

• Arabic & English-speaking candidate.
• Prior experience in customer service / call center prefered.