Qualitative Research Manager

• Analyse and synthesise research results to develop actionable insights that will influence and drive both strategy and execution;
• As needed, develop ethnographic research and contextual design investigations to understand user behavior, pain points, needs and aspirations;
• Be the evangelist for the user-centric approach by bringing other people into the process and providing education materials;
• Translate and show your understanding of what research means for business ideas working closely with a cross-functional team of Business Leaders, Product Managers, Data Scientists and so on;
• As needed, conducting user research using a variety of qualitative and quantitative methods generating strategic insights and initiatives;
• Adding and contributing valuable content and best practices for the wider Demand Team, improving our research practices on an individual and community basis