Reservations Agent

Responsibilities:

* Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.

* Adhere to all Standard Operating Procedures.

* Take personal responsibility for driving upselling, achieving set revenue targets by months.

* Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.

* Process and respond within 24 hours to all reservation requests and inquiries according to company standards.

* Handle daily trace/follow up reports according to departmental requirements.

* Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.

* Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

* Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.