Wellness Experience Agent
Posted on :
17-06-2022
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
- Greeting customers in a friendly, professional manner using the suggested script.
- Answering telephonic and e-mail inquiries in a timely manner.
- Deferring queries to your line manager if you are unable to answer them.
- Furnishing members and health care practitioners with details regarding members' benefits.
- Granting pre-authorizations for medical treatment, if covered.
- Advising members of outstanding co-payment
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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