Web Experience Manager
Posted on :
03-08-2022
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Job Description
Black & Grey HR is recruiting for one of the leading Retailers in the Gulf region. Our client is looking to hire a strategic "Web Experience Manager" responsible managing the all-round experience of the web user across various touch points in the journey through the organisation s web presence across channels and across platforms.
The selected candidate should be able to create, manage and execute the customer digital journey roadmap in line with strategic initiatives, enabling the business through existing and new digital channels, functions and technologies.
Responsibilities -
- Manage web presence across the Gulf region.
- Ability to create Digital Strategy and regularly measure metrics to help achieveSales Growth.
- Act as the custodian for the brands omni-channel promise, while ensuring that the offering is as close as possible across all the brands consumer touchpoints, inclusive of eCommerce & physical stores
- Be the key point of contact for category, sales/store, and commercial teams, to support the continuous enhancement of the online executions best practices.
- Act as the relationship manager for eCommerce solution partners, platforms, integrator, content providers and hosting partners
- Ensure the web platforms are technically optimized for SEO to maximize visibility in the search engines
- Responsible for the integrity of the technology stack, including security, site speed and tracking
- Manage integrations with Payment Gateways, Banks, etc
- Manage overall Customer Service & Customer Experience
- Ability to create Digital Strategy and regularly measure metrics to help achieveSales Growth.
- Act as the custodian for the brands omni-channel promise, while ensuring that the offering is as close as possible across all the brands consumer touchpoints, inclusive of eCommerce & physical stores
- Be the key point of contact for category, sales/store, and commercial teams, to support the continuous enhancement of the online executions best practices.
- Act as the relationship manager for eCommerce solution partners, platforms, integrator, content providers and hosting partners
- Ensure the web platforms are technically optimized for SEO to maximize visibility in the search engines
- Responsible for the integrity of the technology stack, including security, site speed and tracking
- Manage integrations with Payment Gateways, Banks, etc
- Manage overall Customer Service & Customer Experience
Requirements
- 5+ years experience in a similar role with successful project management experience.
- Worked on multiple projects in a fast-paced environment.
- Demonstrated proficiency with P&L, ROI evaluation, Brand and Retailer financial performance indicators.
- Proven work experience in website management & digital business in the retail industry.
- Excellent Communication & Leadership skills
- Worked on multiple projects in a fast-paced environment.
- Demonstrated proficiency with P&L, ROI evaluation, Brand and Retailer financial performance indicators.
- Proven work experience in website management & digital business in the retail industry.
- Excellent Communication & Leadership skills
Benefits
- Attractive Salary plus benefits
- 5+ years experience in a similar role with successful project management experience. - Worked on multiple projects in a fast-paced environment. - Demonstrated proficiency with P&L, ROI evaluation, Brand and Retailer financial performance indicators. - Proven work experience in website management & digital business in the retail industry. - Excellent Communication & Leadership skills
Employment Type
Full Time
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