Technical Account Manager

Responsibilitis:

• Proactively manage the contract/project delivery to completion / customer acceptance
• Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
• Manage any customer escalation that may arise
• Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
• Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
• Work in line with customer working practices and procedures, if contractually agreed
• Operate in line with Oracle ACS's business processes and procedures
• Operate in line with Oracle Global and local HR policies and procedures
Personal Skills
• Strong experience in service delivery and/or project management is required.
• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
• Experience on Enterprise Customers is required
• ITIL as well as Price2/PMP certification highly desirable
• Excellent communication / relationship building skills
• Customer focussed and results oriented
• Ability to work under pressure in highly escalated situations
• Organised with strong attention to detail
• Decision making / problem solving skills