Facility Manager

• Prepare, schedule and report all maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation
• Prepare team schedule to execute operation requirements on time
• Plan store assets periodical inspection in line with annual maintenance plans and agreement terms
• Prepare maintenance operating expenses & critical maintenance requirements for the management in coordination with the Finance team
• Prepare the store assets annual preventive maintenance plan and share with the function manager
• Implement energy reduction initiatives regularly and frequently

Maintenance Execution
• Liaises with vendors and suppliers regarding any maintenance activities which cannot be performed by the store team or country facilities team to ensure that the work is delivered as per the requirements and the agreed timeline
• Report any issues related to contractor’s performance for timely resolution and continuous improvements
• Manage the stock of maintenance consumables and critical spare parts to ensure its availability at all times
• Respond to incidents in a timely manner and take appropriate actions in case of emergencies when needed
• Distribute daily maintenance tasks across the reporting team in line with employee capabilities and knowledge
• Follow up with the facilities team the execution of preventive maintenance planning

Maintenance Communication
• Ensure that all documents related to maintenance and equipment activities are documented and updated as per internal guidelines
• Review, analyse and submit reports to management while recommending areas for improvement when required

Human Capital Responsibilities
• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan

Definition of Success
• Store asset maintenance preventive plan execution and compliance as scheduled
• Number of end-user complaints
• Store image and appearance
• Monitor asset warranty and report any malfunction of assets during the warranty period
• Report the supplier or service provider service level feedback
• Respect critical maintenance and operating maintenance budget