Administrator / Administrative Officer

• Ensuring operational equipment & supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.
  
• Ensuring the confidentiality and security of files and filing systems.
  
• Coordinating schedules, arranging meetings, distributing memos and reports, and ensuring that everyone is kept current of necessary company news and information
  
• Operating copy equipment, fax machines, printers, or other equipment necessary.
  
• Monitoring operations team responsiveness & coordination with operations manager.
  
• Ensure smooth operational processes according to the set KPIs.
  
• Fill in with hands-on support to the call-center agents at times of gaps and absences.
  
• Maintaining good level of discipline and service standards.
  
• Occasionally traveling off-site to deliver reports or files to other departments.
  
• Maintains a calm demeanor during periods of high-volume calls or unusual events.
  
• Communicates information and necessary updates to operations manager.
  
• Abide to operational policies and procedures, including safety and security.
  
• Organizes opening and closing duties as assigned.
  

Requirements

• Preferably a graduate.
  
• At least 2 years of experience in an administrative officer role.
  
• Experience working in call centre or BPO will be an added advantage.
  
• Aware of industry best practices, standards their impact on customer service levels.
  
• Adequate written, verbal communication and inter personal skills.
  
• Ability to thrive under pressure and work independently in a fast-paced environment.
  
• Solid organizational and time management skills.
  
• Preferably with a Valid UAE Driving License & owns a vehicle.