Housekeeping Supervisor

To be able to conduct departmental opening up / closing down procedures according to shift allocation. When necessary
• To supervise the work of the Housekeeping shift leader & Housekeeping attendants (Buyouts) and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards.
• To ensure Emergency response plan are discussed with Housekeeping team on regularly basis.
• To ensure all new arrival room preparations are up to the standards.
• To check public areas and to offer help where needed, to make sure that the cleaning is to the Housing standard.
• To assist with the deep cleaning of public areas and to help in the floor care in All Blocks of housing.
• To help to oversee with the Housing operation team in coordination of training and orientation on all housekeeping buyouts, maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards.
• Take care of all Housekeeping operational stores and keep them up to the standards.
• To attend or hold training sessions when required
• To assist with standard staff room checks at all levels including team leaders.
• To carry out Brand Standard checks within the department.
• To assist with all team member's 1on1 meetings and staff appraisals.
• To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
• To assist in maintaining discipline within department.
• To assist in the stock taking of all linen and equipment etc. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
• To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.
• To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Housing Manager, immediately.
• To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard in the staff Housing.
• To be aware of the work specification of all outside contractors and to liaise with contracting companies as required.
• To assist in the selection of equipment, products and services as necessary for staff Housing.
• To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.
• To assist with the recruitment and section of department employees.
• To assist in the preparation of weekly Rotas and wages (Forecast, actual)
• To ensure all requests from staff are carried out.
• To ensure all WDYT complains are getting close with effective and timely manners.
• To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times.
• To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times.
• To attend all Statutory Training, Job Training Sessions and Communication Meetings.
• To provide a high level of customer care, anticipating any potential areas for guests dissatisfaction and taking appropriate action to prevent this
• To ensure any staff complaints are investigated and rectified to the staff satisfaction immediately. Any serious complaints should be referred to Housing Manager for his or her attention.
• To maintain a cheerful and polite Attitude to our staff at all times and to use the staff name if known.
• To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested
• To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
• Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager.
• To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures up on hearing the alarm
• Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
• Have a good knowledge of all housing facilities and be able to answer guest questions in a quick, polite and helpful manner.
• Follows all procedures set up for the protection of the environment within the hotel and grounds.
• To carry out any other reasonable requests made by the Housing Manager or Hotel Management