Team Leader

Responsibilities:
• Actively demonstrate the company values to all colleagues.
• Deliver regular meetings with direct team and attend all required meetings with the middle/senior management team to ensure effective communication within the department
• Establish and maintain effective lines of communication throughout the department by providing operational presence
• Monitor key indicators (Sick leaves, absenteeism etc.) daily operation updates to be communicated with the Entertainment & Events Management Team
• Motivate, manage and develop the team in line with company standards and values
• Promote a fun working environment
• Team in organizing and implementation of the training of the front-line team to required standards within time frames set
• Working alongside key operational stakeholders of the theme park facility to ensure all standards and KPI’s are met
• Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results.
• Assist the Entertainment & Events Management Team in ensuring risk assessments are carried out in line with procedures and are updated regularly as ongoing “live” documents