Telecalling Jobs in Fujairah - Vacancies May 2022 - Drjobs.ae
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Telecalling Jobs Fujairah

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Telecalling Jobs Fujairah


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Telephone Operator

2 - 3 years
AED 1000 - 1100
Fujairah UAE / 2 - 3 / AED 1000 - 1100

Marriott International, Inc

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Less

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswere More..


Vip Coordinator

2 - 0 years
AED 1 - 2
Fujairah UAE / 2 - 0 / AED 1 - 2

W D G Employment Services

Job Description Greets patients or their families and finds out the nature of their enquiry. Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education. Develops and maintains the feedback/complaint procedure for customers to use and receive redressal. Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment. Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Investigates patient/visitor concerns and implements appropriate courses of action. Keeps accurate records of discussions or correspondence with customers. Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster. Perform other related duties incidental to the work described herein as and when assigned by the higher authorities. Less

Job Description Greets patients or their families and finds out the nature of their enquiry. Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education. Develops More..



W D G Employment Services

Job Description Securing booking confirmation from vendors. Actively follow up shipments with sales, customers, and vendors. Respond to all customer contacts in a timely and efficient manner. Receive and send emails, calls, and faxes. Process orders for customers. Customer file and account maintenance. Miscellaneous filing and other general administrative tasks. Works with special projects as necessary and assigned. Collaborate with other departments such as Logistics and Accounts in regards with shipment tracking & updating. Foster positive and collaborative relationships with co-workers. Pro-actively seeking ways in which to understand and support areas of responsibilities. Ensure company SOP is being adhere as per company policy. Records disputes and efficiently follow up. Able to conduct periodical report. Ensure that all documents and files are compliantly kept. Actively communicate service failure to salesperson within the day. Serves as a customer liaison, feedback management and reporting. Less

Job Description Securing booking confirmation from vendors. Actively follow up shipments with sales, customers, and vendors. Respond to all customer contacts in a timely and efficient manner. Receive and send emails, calls, and faxes. Process orders for customers. Customer file and account maintenance. Miscellaneous filing and other general admini More..


Tea Lady/ Tea Boy

2 - 3 years
AED 1 - 2
Fujairah UAE / 2 - 3 / AED 1 - 2

W D G Employment Services

Job Description Know the proper way of serving coffee, tea, and other beverages Knowledge in preparing Arabic Beverages Know how to manage the Pantry stocks and records monitoring, maintaining the cleanliness of the Pantry. Know how to arrange and assist meeting and conference Know how to approach the guests, visitors and offer a drink Should have proper hygiene in handling food and drinks Should be presentable, and with good manners & etiquette Should be flexible and efficient in handling the busy task on a daily basis Desired Candidate Profile At least High School Graduate/ Secondary, and have experience in a restaurant, hotel or in the same field as an office boy. Less

Job Description Know the proper way of serving coffee, tea, and other beverages Knowledge in preparing Arabic Beverages Know how to manage the Pantry stocks and records monitoring, maintaining the cleanliness of the Pantry. Know how to arrange and assist meeting and conference Know how to approach the guests, visitors and offer a drink Should have More..


Shipping Coordinator

2 - 6 years
AED 1 - 2
Fujairah UAE / 2 - 6 / AED 1 - 2

W D G Employment Services

Job Description - Communicate with clients and shippers and resolve any complaints. - Prepare shipping quotes for customers. - Negotiate shipping fees with couriers. - Prepare sales reports for senior management. - Keep a meticulous record of shipment information. Desired Candidate Profile - A degree in business management, logistics or another relevant field. - Excellent communication skills. - Computer literacy skills. - Flexible work hours. - Excellent time management skills. - Ability to multitask. Less

Job Description - Communicate with clients and shippers and resolve any complaints. - Prepare shipping quotes for customers. - Negotiate shipping fees with couriers. - Prepare sales reports for senior management. - Keep a meticulous record of shipment information. Desired Candidate Profile - A degree in business management, logistics or another More..


Team Leader

2 - 6 years
AED 1 - 2
Fujairah UAE / 2 - 6 / AED 1 - 2

W D G Employment Services

Job Description Aid in the overall development and success of the project through co-ordination and control of all aspects of day to day contact centre activity of the specified campaigns. This is a pivotal role for a dynamic customer focused individual to drive the strategy of the company while providing a consistently high quality customer service experience across a number of customer facing functions. This role is required to manage and motivate agents to ensure a first class service to all customers, both internal and external. The role reports to the Account Manager and is expected to be a backup for the AM. Identify and utilize any or all of the resources made available by the company to achieve goals and objectives. Ensure compliance with all service level agreements occurs and data collection conducted by all Team members is to the specified standard. Manage a team of customer service agents. Proven ability to take work pressure and motivate staff to meet targets. Resolve escalated customer and vendor issues. Resolve issues to meet overall business objectives Desired Candidate Profile Three years or more of contact centre/ customer care experience, preferably in a service or technical environment. Excellent English and Arabic oral, written and interpersonal communication skills. Related contact centre experience Fluency in spoken and written English/Arabic Excellent in MS Office – Excel and Word etc Ability to work under pressure and meet all deadlines Effective people and team building proficiencies. Dedication to providing exceptional customer service Less

Job Description Aid in the overall development and success of the project through co-ordination and control of all aspects of day to day contact centre activity of the specified campaigns. This is a pivotal role for a dynamic customer focused individual to drive the strategy of the company while providing a consistently high quality customer servi More..



W D G Employment Services

Job Description Supporting and training service desk people. Managing other resources if they are not capable of solving the issues. Assessing the process and troubleshooting problems if required. Keeping the information of patients and employees confidential. A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise. Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work. Less

Job Description Supporting and training service desk people. Managing other resources if they are not capable of solving the issues. Assessing the process and troubleshooting problems if required. Keeping the information of patients and employees confidential. A service desk analyst is an information technology (IT) professional who helps us More..



W D G Employment Services

Job Description A. Purpose and Scope Responsible for taking reservations, greeting and registering guests, providing outstanding guest Service during their stay, and settling the guest’s account upon completion of their stay. B. Responsibilities and Duties Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and payment information. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Promote the hotel brands preferred guest program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Cash checks and exchange currency for guests. Responsible for cash drawer contents and transactions during shift. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Follow all safety and sanitation policies and procedures. Perform any other duties as assigned. Handles confidential information, including guest records, with a high degree of integrity. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with accuracy. Answers inquiries pertaining to hotel services, registration of guests, and travel directions. Records pertinent guest information in the pass on log. Ensures common area/lobby is clean. 1. Qualification, Knowledge, Experience a) Academic Qualification & Professional Qualification Degree or Diploma in Hotel Management b) Experience (minimum preferred) 2 to 3 years of experience from Hospitality background 2. Technical Requirements Basic computer skills to include Word, Excel, Internet and e-mail Less

Job Description A. Purpose and Scope Responsible for taking reservations, greeting and registering guests, providing outstanding guest Service during their stay, and settling the guest’s account upon completion of their stay. B. Responsibilities and Duties Greet and welcome guests upon arrival. Register guests into the computer, verifying More..



W D G Employment Services

Job Description A. Purpose and Scope Responsible for taking reservations, greeting and registering guests, providing outstanding guest Service during their stay, and settling the guest’s account upon completion of their stay. B. Responsibilities and Duties Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and payment information. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Promote the hotel brands preferred guest program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Cash checks and exchange currency for guests. Responsible for cash drawer contents and transactions during shift. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Follow all safety and sanitation policies and procedures. Perform any other duties as assigned. Handles confidential information, including guest records, with a high degree of integrity. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with accuracy. Answers inquiries pertaining to hotel services, registration of guests, and travel directions. Records pertinent guest information in the pass on log. Ensures common area/lobby is clean. 1. Qualification, Knowledge, Experience a) Academic Qualification & Professional Qualification Degree or Diploma in Hotel Management b) Experience (minimum preferred) 2 to 3 years of experience from Hospitality background 2. Technical Requirements Basic computer skills to include Word, Excel, Internet and e-mail Less

Job Description A. Purpose and Scope Responsible for taking reservations, greeting and registering guests, providing outstanding guest Service during their stay, and settling the guest’s account upon completion of their stay. B. Responsibilities and Duties Greet and welcome guests upon arrival. Register guests into the computer, verifying More..



W D G Employment Services

Job Description -Managing inbound and outbound calls along with Chats in a timely manner. -Following call center “scripts” when handling different topics -Identifying customers’ needs, clarify information, research every issue and providing solutions Desired Candidate Profile -Good Communication Skills. Keeping conversations clear and productive. -Technical Proficiency and Understanding in/of Products/Services. -Patience. -Empathy. -Problem-Solving skills and Flexibility. Less

Job Description -Managing inbound and outbound calls along with Chats in a timely manner. -Following call center “scripts” when handling different topics -Identifying customers’ needs, clarify information, research every issue and providing solutions Desired Candidate Profile -Good Communication Skills. Keeping conversations cl More..



W D G Employment Services

Job Description Minimum 2 years experience in UAE Attend and serves customers by providing product or service information . Attracts potential customers by answering product and service questions and suggesting information about other products and services. . Opens customer files by recording account information as per the requirements. . Maintains customer records by updating account information. . Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. . Record financials by processing customer adjustments. . Prepares product or service reports by collecting and analyzing customer information. . Contributes to team effort by accomplishing related results as needed. Desired Candidate Profile English & Urdu/Hindi/Arabic language is mandatory. Resume without recent photograph will not be considered. Candidates Available in Dubai for interviews will be considered Bachelor’s degree is desirable, but not essential Less

Job Description Minimum 2 years experience in UAE Attend and serves customers by providing product or service information . Attracts potential customers by answering product and service questions and suggesting information about other products and services. . Opens customer files by recording account information as per the requirements. . Maintain More..


Customer Success Account

10 - 11 years
AED 1 - 2
Fujairah UAE / 10 - 11 / AED 1 - 2

W D G Employment Services

Job Description Responsibilities The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs. Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive. Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration. Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration. Ensure your team delivers high quality production deployments that are resilient and successful. Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health. People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual s capabilities and aspirations; Invest in the growth of others. Customer Relationship Management Leads by example in creating and nurturing strategic relationships with key customer stakeholders, targeting the C-Suite (as appropriate), often as part of a steering committee, to ensure delivery value is on track and major issues are being anticipated, identified, and managed. Synthesizes insights from their team regarding the business and Information Technology objectives, priorities, and strategies of customers across their Practice and more broadly across their practice in order to identify wide-spread patterns and develop strategies for the practice. Coaches others to do the same. Opportunity and Pursuit Management Provides guidance and mentorship in leading a team in recommending innovative opportunities for growth to capture and communicate customer and industry insights to sellers. Partners with internal leadership teams (e.g., Account Technology Unit [ATU], Customer Success Unit [CSU], Specialist Team Unit [STU]) to identify, create, and strategize on growth opportunities for their Practice and Area growth goals. In partnership with Sales identifies and supports the development of new customer opportunities aligned with Microsoft strategic priorities. Consumption and Delivery Execution Coaches their team on the adoption and consistent use of appropriate delivery-management methodologies, processes, and tools. Coaches their team on effective customer communication and understanding customer expectations. Establishes accountabilities to drive customer outcomes with internal stakeholders through their area's Customer Success Account Managers (CSAMs). Coaches their team on mapping and traceability using complex artifacts or indicators (e.g. value realization metrics). Ensures that their team has processes in place to affirm that they will meet customer goals and expectations. Anticipates, identifies, and mitigates blockers to customer success goals and partners with internal and external leadership stakeholders. Sets the strategic direction of solution deliveries across the Practice, mentors others, and supports securing resources with internal leadership to deliver on customer obligations. Provides feedback and improves on delivery methodologies, processes, and tools. Accelerates production level consumption and ensures customer success in driving solution and operational health for Customers across the solution and support lifecycle. Seeks to resolve issues identified and escalated from direct reports regarding internal or critical customer issues (e.g., personnel change requests, threat of critical deal loss) with significant financial impacts on the business. Customer Success Strategy Translates corporate and Customer Success strategy and regional and area direction into local action. Clarifies corporate and Customer Success strategies to build alignment with key stakeholder and customer strategies, and drive toward achieving practice goals. Leads trend identification and implementation across customer and functional teams and tailors practice planning and execution accordingly. Qualifications To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization. Experience: 10+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements. Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred. Change: 7+ years of experience driving change management or technical adoption preferred. Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.. Education Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. PMP or other project management certification preferred. Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Less

Job Description Responsibilities The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountabili More..



W D G Employment Services

Job Description Your Role and Responsibilities Provides advanced level of hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo Servers and Storages Diagnosing, troubleshooting, and developing new solutions for technical issues escalated from L1 support team. Identifies out of scope technical issues, provides resolutions to a diverse range of complex technical issues, mentors others in providing validated technical information, support process instructions and special support requirements. Ability to Learn new products quickly and effectively, when given access to our knowledge base to be able to develop a layered understanding of how the product works end-to-end. Contributes to a centralized problem identification and resolution database Develops and implements resolutions to identified problems and follow standard practices and procedures. Identifies records and works with management to pro-actively revise current procedures and tools to improve customer satisfaction Develops broad knowledge of the organization s mission and strategy and relates it to day-to-day issues. Challenges existing processes based on industry best practices, enhances these for the benefit of all. Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Required Technical and Professional Expertise B.Sc. in Electronics/Communication/Computer Engineering or Computer science 1-3 years of experience in technical support, IT infrastructure or related. Excellent customer communication and problem-solving skills Turkish and English Languages fluency are a must. Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications. Strong Hardware server s knowledge is a must Microsoft windows server and Linux knowledge MCSE or other IT industry certifications is a plus Ability to work during eastern time zone and 24*7 rotational shifts basis Experience in working within global teams Preferred Technical and Professional Experience N/A Required Education Bachelor's Degree Preferred Education None Less

Job Description Your Role and Responsibilities Provides advanced level of hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo Servers and Storages Diagnosing, troubleshooting, and developing new solutions f More..



W D G Employment Services

Job Description Job Purpose To support the Contact Center section across the entire network by handling customers inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers experience ensuring productivity is in line with set measures and company s adopted policies and procedures. Key Result Responsibilities Handles customers enquiries, requests and complaints in a positive effective manner whilst ensuring company s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. Provides accurate information about the company s products and services; processes travel bookings, modifications and cancellations on reservations. Handles customers complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly. As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken. Promotes the company s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales. Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. Key Result Responsibilities - Continued Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved. Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Qualifications (Academic, training, languages) High School/Diploma or equivalent. Capable of using technology systems and tools such as Microsoft Office. Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager s approval only). No hearing or articulatory problems. Work Experience No previous experience is required for this role; any experience would be treated as an advantage. Capability of understanding market trends and channeling them leading to effective customer care solutions Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Capable of understanding customers problems and direct them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Job Purpose To support the Contact Center section across the entire network by handling customers inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance custome More..



W D G Employment Services

Job Description Department: Customer Service Reports to: Customer Service Executive Conditions of Work While main duties are predominately carried out in the Reception area, work may be required in other areas of the property. Role Overview Responsible to assist in the overall running of the Reception to ensure an efficient and effective operation and guest satisfaction. Main Duties Book and process resort reservations for individuals and/or groups that are requested either by phone or from within the resort; process cancellations, revisions, and information updates on changes. Up-sell where possible to maximize revenue. Approach all guests and employees in an attentive, friendly, courteous and service-oriented manner and register, and allocate appropriate booking activities for the guests Make use of guest preference and guest history information at every opportunity and ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Project an image of professionalism and willingness to provide personalized services to guests Contribute to and maintain guest information such as sports activity and bookings in order to enhance guest experience Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, activity fees and food, completing cashier and other reports, preparing deposit, and counting Make and confirm restaurant, transportation, or entertainment reservations, and arrange for tours Maintain appropriate standards of conduct, dress, hygiene, uniform appearance and professionalism Follow resort policies and procedures, demonstrate efficient teamwork and contribute to the achievement of business goals To perform other duties that management may from time to time reasonably require Desired Candidate Profile Requirement: High school diploma or equivalent; bachelor’s degree preferred 2+ years of customer service experience Experience within hospitality would be an advantage Friendly, cooperative manner and patience in dealing with customers and staff Must have computer skills including the ability to accurately input information into a computer system including Microsoft Office Suite Able to take the initiative to solve problems quickly Be a brand ambassador; with the solid understanding of Al Forsan Sports Resort offerings Must maintain a professional appearance and demeanor Excellent communication skills in English and Arabic Five Core Competencies: 1. Customer Focus 2. Communication 3. Planning & Organizing 4. Team work 5. Takes personal ownership Five Functional Competencies: 1. Job knowledge 2. Grooming & Punctuality 3. Safety Conscious 4. Attention to details 5. Flexibility Less

Job Description Department: Customer Service Reports to: Customer Service Executive Conditions of Work While main duties are predominately carried out in the Reception area, work may be required in other areas of the property. Role Overview Responsible to assist in the overall running of the Reception to ensure an efficient and effective operation More..



W D G Employment Services

Job Description Job Responsibilities: Develop and maintain constructive and cooperative working relationship with all internal and external stakeholders. Issues work-orders for operation teams (Shift) for pre-arrival preparation. Collects / distributes all documents required to execute the loading/discharge/ITT. Berth Planning (in collaboration with the Shift Leaders). Managing the queue list / berth availability. Contact with terminal operators, ship-agents, surveyors to assure the quickest turn-around time of each ship. Consolidating / analyzing all pre- and post-data such as operational KPI, including flow-rates, vessel data, etc. so that results can be analysed and corrective matters taken. Preparing & releasing schedule on website on daily basis. Providing prompt and professional response to all customer when required. Record keeping of ships and their operational performance. Sending reminders to customers to submit cargo final figures and other closing documents. Job Requirements: A Bachelor s Degree is essential; Post Graduation is advantageous. 5 10 years of work experience in planning/customer service relationship in oil industry . Experience in Advanced Planning System. Operational background is considered an advantage. Excellent in written and spoken English. Excellent in MS Office. Ability to work both independently and in a team. Have a clear customer focus. Can work under pressure. Pro-active and analytical. Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities. Less

Job Description Job Responsibilities: Develop and maintain constructive and cooperative working relationship with all internal and external stakeholders. Issues work-orders for operation teams (Shift) for pre-arrival preparation. Collects / distributes all documents required to execute the loading/discharge/ITT. Berth Planning (in collaboration w More..


Call Center Agent

2 - 4 years
AED 1 - 2
Fujairah UAE / 2 - 4 / AED 1 - 2

W D G Employment Services

Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the company’s customer management policies Less

Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services and policies Guide callers through troubleshooting, navigating t More..



W D G Employment Services

Job Purpose A member of CIBG team who will be maintaining client relationships while providing support to the business team for their portfolios of clients. Jobholder will be the named point of contact for a portfolio of customers dealing with a range of requests. Key Accountabilities Independently carries out the role of client link facilitator: Prepare and / or assist in preparing facility letters and co-ordinate execution of documentation and drawdown of facilities Periodic report generation to facilitate for Audit and Central Bank requirements Monitor and ensure the utilization of the credit facilitates at par with competition Prepare all management reports relating to credit approvals, excesses, extensions, early business alerts. To ensure all controls are complied Constantly strive to enhance wallet-share of customer business Review | Discuss | Follow-up | Action on excesses | Past dues | and other indiscretions for regularisation Identify | Discuss | escalate early warning signals in the portfolio; Preparation of weekly periodic reviews for the unit Following with the internal department in the event of customer queries on transactions Support review of the excess report and other risk reports Timely and appropriate correspondence with the clients Responsible for any account opening or related requirements for existing and new clients To Ensure all housekeeping requirements are complied with Act as principal point of contact in the RM s absence Other Accountabilities Liaise with Unit-Head and Business Credit for various routine transactions | portfolio review: Assist in preparing annual budgets for the portfolio in line with agreed strategy Review the performance of the client on Operating Income, Funded assets and Deposits vis- -vis budgeted numbers Compliance with bank policy and department procedure guidelines Awareness and compliance of all polices of the bank (as amended time to time) which impact the scope of work Other Accountabilities Job Context A general commentary of any aspects of the job that do not fit logically in the other sections eg:Current projects, operating context / environment. Assistant Relationship Manager acts as a vital support to the team to increase efficiency. Also, act as a point of contact and back-up to ensure effective client satisfaction. Education Bachelors Degree related to a business field such as accounting or economics is required MBA | CA | ACCA | CFA | CAIIB | preferred Experience and Skills Minimum 3-5 years banking experience in relationship management. Good knowledge of Corporate Banking products and UAE Market knowledge is preferable. Behavioural Competencies Change and Innovation - Proficient Communication - Proficient Evaluating and Solving Challenges - Proficient Results Orientation - Proficient Working and collaborating with others - Proficient Technical Competencies Relationship Management-CIBG-Basic Service Excellence-CIBG- Proficient Product Knowledge-CIBG-Basic Financial Analysis- CIBG-Proficient Credit Risk Analysis-CIBG-Proficient Governance, Compliance and Audit-CIBG-Proficient Less

Job Purpose A member of CIBG team who will be maintaining client relationships while providing support to the business team for their portfolios of clients. Jobholder will be the named point of contact for a portfolio of customers dealing with a range of requests. Key Accountabilities Independently carries out the role of client link facilitator: P More..



W D G Employment Services

KEY TASKS AND RESPONSIBILITIES Develop and maintain constructive and cooperative working relationship with all internal and external stakeholders of the Port of Fujairah Issues work-orders for FOTT operation teams (Shift) for pre-arrival preparation Collects / distributes all documents required to execute the loading/discharge/ITT Berth Planning (in collaboration with the Shift Leaders) Managing the queue list / berth availability Contact with terminal operators, ship-agents, surveyors to assure the quickest turn- around time of each ship in the Port Consolidating / analyzing all pre- and post data such as operational KPl's,including flow- rates, vessel data etc so that results can be analyzed and corrective matters taken Preparing & releasing FOTT Shipping schedule on website on daily basis. Providing prompt and professional response to all customer when required. Record keeping of ships and their operational performance. Sending reminders to customers to submit cargo final figures and other closing documents. EXPERIENCE 5 10 years of work experience in planning/customer service relationship in oil industry Experience in Advanced Planning System Operational background is considered an advantage Less

KEY TASKS AND RESPONSIBILITIES Develop and maintain constructive and cooperative working relationship with all internal and external stakeholders of the Port of Fujairah Issues work-orders for FOTT operation teams (Shift) for pre-arrival preparation Collects / distributes all documents required to execute the loading/discharge/ITT Berth Planning (i More..


Relationship Manager

0 - 6 years
AED 1 - 2
Fujairah UAE / 0 - 6 / AED 1 - 2

W D G Employment Services

Job Purpose To independently manage a portfolio of credit relationships in accordance with the set revenue and risk objectives. To market new borrowing relationships in line with the stated credit appetite of the bank. To act as an independent contact with internal / external customers so as to enhance customer satisfaction. Key Accountabilities Independently manage a portfolio of borrowing relationships - Risk and Revenue responsibility. Liaise with Unit Head and Business Credit for various routine transactions/ portfolio review and PDR. Timely completion and perfection of Security Documentation and follow up to ensure ongoing compliance as per approved terms and conditions. Compliance with Bank Policy, & department procedure guidelines Interaction with other departments within the bank to effectively and efficiently deliver products and services to clients People Management Other Accountabilities Other Accountabilities Job Context A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment The job holder would need to contribute/support Unit Head /Senior Management in various assignments / Bank projects from time to time. Education Bachelor s Degree related to a business field such as Accounting, Commerce and Economics Masters degree in economics, Business studies (MBA), or a relevant business discipline, CFA, etc Experience and Skills Minimum 5-6 years banking experience in relationship management. Knowledge of corporate banking products and UAE market knowledge is preferable. Behavioural Competencies Evaluating and Solving Challenges - Advanced Empowering and developing self and others - Advanced Communication - Advanced Results Orientation - Advanced Vision and Strategy - Advanced Delivering Value - Advanced Working and collaborating with others - Advanced Change and Innovation - Advanced Technical Competencies Relationship Management-CIBG-Proficient Service Excellence-CIBG- Advanced Product Knowledge-CIBG-Proficient Financial Analysis- CIBG-Advanced Credit Risk Analysis-CIBG-Proficient Business Development- CIBG-Proficient Governance, Compliance and Audit-CIBG-Proficient Less

Job Purpose To independently manage a portfolio of credit relationships in accordance with the set revenue and risk objectives. To market new borrowing relationships in line with the stated credit appetite of the bank. To act as an independent contact with internal / external customers so as to enhance customer satisfaction. Key Accountabilities In More..