Customer Service Jobs in Dubai

Job brief We are looking for an Asian customer-oriented service representative. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Less

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint Maintains financial accountsPrepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Less

Looking for a suitable candidate who is well versed in the English language and can answer phone calls, understand customer queries and help the customer out. A lot of the customer communication would also be through email so being well versed with Microsoft Outlook is important. More so the role would require the candidate to know how to use Microsoft Excel & Word. Less

Should be on spouse/ Parent Visa Available to join in our Dubai Branch The candidate should: Monitor & Manage member queries/concerns/requests & Govern through internal escalation process Complains & Retention Process To maintain the team effectively towards the customer satisfaction (CAPS) Driving Team to generate revenues for the organization by upselling products, referrals, rescue management and ASF collections. Qualification & Experience: Graduates / Post Graduates with 5 – 7 yrs. of experience with good communication skills. Knowledge of Computers will be essential. Less

Position Officer-Customer Service To execute the Customer service activities and ensure careful handling of all the customers. Key Responsibility Areas Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner. Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service. Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders. Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling. Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team. Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI Responsible for respective customer’s data management and MIS. Key Performance Indicator’s KPI ‘s of respective customers Quality of customer service and customer satisfaction Timely preparation of MIS reports Politeness & courtesy in dealing with customers Overall performance of the team Politeness and courtesy in dealing with customers Competencies Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to talk to others to convey information effectively. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Actively looking for ways to help people. Communicating effectively in writing as appropriate for the needs of the audience. Education Graduate Experience 5-7 years of relevant experience Interested candidates can send their CV Less

Customer Service Supervisor is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the customer service supervisor must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the clients’ needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The Customer Service Supervisor will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. The goal is to contribute in sustaining and growing our business to achieve long-term success. Key Responsibility Areas Developing a solid and trusting relationship between major key clients and company Resolving client issues and complaints Developing a complete understanding of customer needs Anticipating account changes and improvements Managing communications between clients and internal teams Managing account team assigned to each client Strategic planning to improve client results Establishing and overseeing internal budgets with the company and external budgets with the client Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with customers & team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines Analyzing client data to provide customer relationship management Expanding relationships and bringing in new clients Motivating team members to achieve high standards and achieve targets Key Performance Indicators KPI‘s of respective customers Quality of customer service and customer satisfaction Timely preparation of MIS reports Competencies Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Encouraging to team and staff; able to mentor and lead Self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Eager to expand the company with new sales, clients, and territories Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills Strong negotiation skills Ability to multitask Proven results of delivering client solutions and meeting team goals Knowledge in costing & pricing is an added benefit Education Master’s Degree in Management, Business or related degree required Experience 4-7 years of key account management relevant experience Interested candidates can send their CV Less

Location: Al Barsha, Dubai BEAT -X Gym is looking for receptionist cum sales Salary : As per market standard Job Type: Full-time, Permanent Experience: 2 years (Preferred) Language: Arabic and English Less

Urgently Required in Dubai Receptionist Cum Customer Service( Filipino) Experienced in Shipping and Logistics. Age Below 30yrs Minimum Experience 1yr Under Graduation Responsibility taking care customers MS Office Less

We are looking for an Asian Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Less

WORK FROM YOUR HOME SWEET HOME! Many people are working at home now. Join the trend! With Concentrix, a global leader in customer experience management, you can deliver exceptional experiences for our clients’ customers – all from the comfort of your own home! HOW WILL YOU BENEFIT FROM OUR WORK AT HOME CAREER With our Customer Service jobs from home, you’ll benefit from: Flexible Schedules – full time, part time and split time opportunities. Enhanced Work Life Balance. No Commute so you eliminate Meals/coffees/vehicle expenses—these costs all add up. Also the stress and time constraints of a daily commute. Peace of mind by eliminating any inclement weather. Relaxed dress Code (shoes are optional!). ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate. Identifying customer problems and offer appropriate solutions. Identifying and maximizing selling and cross-selling opportunities. Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. Participating in Outbound calling programs and other projects and activities when required. Performing customer transactions accurately and in an efficient manner. Participating in activities designed to improve customer satisfaction and business performance. Handling projects and tasks whenever required and asked by the management. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Less