Customer Service Jobs in Dubai - New Vacancies in Dec 2021 - Drjobs.ae
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11023+ Customer Service Jobs in Dubai

11023+

Customer Service Jobs in Dubai

Customer service can be defined as the act of supporting the customer by providing professional, high quality, and helpful service before, during, and after the customer’s needs are met. This support can be provided face-to-face or through different media such as live chat customer service, social media customer service, Email support, or Phone support. Companies, nowadays, value their customers by presenting customer-oriented services because customer service can make or break the company’s reputation. So, Customer service jobs in Dubai are in high demand.... Read More

 With the booming employment sector in Dubai, you have a great chance, as a job seeker, to get a customer service job in Dubai because it becomes an essential department in each company. Also, you can choose between working in a full time customer service or a part time customer service job in Dubai.

Support specialists, customer support specialists, guest service agents, call center agents are all different titles for customer service representatives. Customer service jobs are available in all industries in Dubai, such as tourism, digital marketing, call centers, retail, and banking. There are customer service jobs for experienced professionals and freshers as well.

 

What are the popular customer service jobs in Dubai?

  • Customer service representative jobs in Dubai
  • Customer service executive jobs in Dubai
  • Customer service associate jobs in Dubai
  • Customer service team leader jobs in Dubai
  • Customer service manager jobs in Dubai
  • Customer service coordinator jobs in Dubai
  • Customer service jobs in Dubai banks
  • Customer service jobs in Dubai Metro
  • Customer service call center jobs in Dubai

 

What are the popular industries for customer service jobs in Dubai?

 

Where can job seekers find customer service jobs in UAE?

 

What is the job description of a customer service representative?

  • Ensure customer satisfaction and provide professional customer support.
  • Communicate with customers through various channels.
  • Process orders, forms, applications, and requests.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take or processing orders for a product or service.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.

 

What are the top 10 companies hiring customer service representatives in Dubai?

  • Etisalat
  • FAB
  • DU
  • FlyDubai
  • Emaar
  • Dubai Mall
  • Chalhoub Group
  • Al Tayer Group
  • DAMAC Properties
  • Sharaf DG

 

What are the qualifications required for customer service jobs?

  • High school diploma/ University Degree
  • Familiarity with office software and phone systems
  • Fluency in Arabic and English
  • Familiarity with CRM systems
  • Minimum of 2 years of work experience in customer support

 

What are the personal skills required to be a customer service representative?

  • Good English communication skills
  • Ability to work under pressure
  • Knowledge of the product
  • Problem-solving skills
  • Market knowledge
  • Documentation skills
  • Excellent customer service skills
  • Attention to details
  • Ability to read customers
  • Persuasion skills
  • Closing ability
  • Willingness to learn

 

What is the salary range of customer service representatives in Dubai? 

The average salary for customer service representatives varies widely depending on the years of experience and workplace. While a person who works in the call center or customer service in Dubai can earn around 8,670 AED to 21,700 AED, the average salary of a customer service manager in Dubai starts from 10,600 AED to 34,700 AED.

*All salary ranges according to salaryexplorer.com

 

What are the working hours for customer service in Dubai? 

As per the UAE Labor Law, the working week in Dubai varies between 40 and 48 hours, depending on the company’s policy. The working day reduced to 6 hours in the month of Ramadan. Some businesses, hotels, and cafes may extend the working day to 9 hours after getting approval from MOHRE. In general, Customer service representatives have to work night shifts, on weekends, and during holidays.

 

What are the benefits of getting a customer service job in Dubai?

  • The most prominent benefit is that all salaries in Dubai are tax-free.
  • The job is lucrative since there are bonuses and commissions over the basic salary.
  • In almost all customer service jobs, there is NO experience required.
  • There are many industries in which you can work as a CSR.
  • Professional growth.
  • Expatriates will have a work permit and residence visa.
  • Lucrative salary package including monthly bonus, profit share, housing allowance, transportation or cash alternative, annual leave, annual travel ticket, and end of service benefit.

 

Below is a comprehensive list of the latest Customer service jobs in Dubai. The list includes job roles, description, salary range, responsibilities, and more details.

Customer Service Jobs in Dubai


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Displaying Results (11023)
Premium

Customer Service Representative Premium

1 Year
AED 0 - 5,000
UAE / 1 Year / AED 0 - 5,000

Job brief We are looking for an Asian customer-oriented service representative. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Less

Job brief We are looking for an Asian customer-oriented service representative. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, More..

Premium

Customer Service Executive Premium

2 - 4
AED 2500 - 3000
UAE / 2 - 4 / AED 2500 - 3000

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint Maintains financial accountsPrepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Less

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying More..

Premium

Customer Service Executive Premium

0 - 5
AED 3000 - 4000
UAE / 0 - 5 / AED 3000 - 4000

Looking for a suitable candidate who is well versed in the English language and can answer phone calls, understand customer queries and help the customer out. A lot of the customer communication would also be through email so being well versed with Microsoft Outlook is important. More so the role would require the candidate to know how to use Microsoft Excel & Word. Less

Looking for a suitable candidate who is well versed in the English language and can answer phone calls, understand customer queries and help the customer out. A lot of the customer communication would also be through email so being well versed with Microsoft Outlook is important. More so the role would require the candidate to know how to use Micro More..

Premium

Customer Service Representatives: Premium

1 - 4
AED 3000 - 3500
UAE / 1 - 4 / AED 3000 - 3500

Should be on spouse/ Parent Visa Available to join in our Dubai Branch The candidate should: Monitor & Manage member queries/concerns/requests & Govern through internal escalation process Complains & Retention Process To maintain the team effectively towards the customer satisfaction (CAPS) Driving Team to generate revenues for the organization by upselling products, referrals, rescue management and ASF collections. Qualification & Experience: Graduates / Post Graduates with 5 – 7 yrs. of experience with good communication skills. Knowledge of Computers will be essential. Less

Should be on spouse/ Parent Visa Available to join in our Dubai Branch The candidate should: Monitor & Manage member queries/concerns/requests & Govern through internal escalation process Complains & Retention Process To maintain the team effectively towards the customer satisfaction (CAPS) Driving Team to generate revenues for the orga More..

Premium

Customer Service Officer Premium

0 - 7
Do not disclose
UAE / 0 - 7 / Do not disclose

Position Officer-Customer Service To execute the Customer service activities and ensure careful handling of all the customers. Key Responsibility Areas Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner. Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service. Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders. Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling. Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team. Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI Responsible for respective customer’s data management and MIS. Key Performance Indicator’s KPI ‘s of respective customers Quality of customer service and customer satisfaction Timely preparation of MIS reports Politeness & courtesy in dealing with customers Overall performance of the team Politeness and courtesy in dealing with customers Competencies Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to talk to others to convey information effectively. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Actively looking for ways to help people. Communicating effectively in writing as appropriate for the needs of the audience. Education Graduate Experience 5-7 years of relevant experience Interested candidates can send their CV Less

Position Officer-Customer Service To execute the Customer service activities and ensure careful handling of all the customers. Key Responsibility Areas Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly mann More..

Premium

Customer Service Supervisor Premium

4 - 7
Do not disclose
UAE / 4 - 7 / Do not disclose

Customer Service Supervisor is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the customer service supervisor must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the clients’ needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The Customer Service Supervisor will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. The goal is to contribute in sustaining and growing our business to achieve long-term success. Key Responsibility Areas Developing a solid and trusting relationship between major key clients and company Resolving client issues and complaints Developing a complete understanding of customer needs Anticipating account changes and improvements Managing communications between clients and internal teams Managing account team assigned to each client Strategic planning to improve client results Establishing and overseeing internal budgets with the company and external budgets with the client Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with customers & team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines Analyzing client data to provide customer relationship management Expanding relationships and bringing in new clients Motivating team members to achieve high standards and achieve targets Key Performance Indicators KPI‘s of respective customers Quality of customer service and customer satisfaction Timely preparation of MIS reports Competencies Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Encouraging to team and staff; able to mentor and lead Self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Eager to expand the company with new sales, clients, and territories Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills Strong negotiation skills Ability to multitask Proven results of delivering client solutions and meeting team goals Knowledge in costing & pricing is an added benefit Education Master’s Degree in Management, Business or related degree required Experience 4-7 years of key account management relevant experience Interested candidates can send their CV Less

Customer Service Supervisor is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the customer service supervisor must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the More..

Premium

Customer Service Cum Sales Premium

1 - 2
Do not disclose
UAE / 1 - 2 / Do not disclose

Location: Al Barsha, Dubai BEAT -X Gym is looking for receptionist cum sales Salary : As per market standard Job Type: Full-time, Permanent Experience: 2 years (Preferred) Language: Arabic and English Less

Location: Al Barsha, Dubai BEAT -X Gym is looking for receptionist cum sales Salary : As per market standard Job Type: Full-time, Permanent Experience: 2 years (Preferred) Language: Arabic and English

Premium

Receptionist Cum Customer Service Premium

1 - 5
AED 2500 - 3000
UAE / 1 - 5 / AED 2500 - 3000

Urgently Required in Dubai Receptionist Cum Customer Service( Filipino) Experienced in Shipping and Logistics. Age Below 30yrs Minimum Experience 1yr Under Graduation Responsibility taking care customers MS Office Less

Urgently Required in Dubai Receptionist Cum Customer Service( Filipino) Experienced in Shipping and Logistics. Age Below 30yrs Minimum Experience 1yr Under Graduation Responsibility taking care customers MS Office

Premium

Call Center Customer Service Representative Premium

1 Year
AED 0 - 5,000
UAE / 1 Year / AED 0 - 5,000

We are looking for an Asian Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Less

We are looking for an Asian Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibi More..

Premium

Customer Service Advisor - Work-at-home (uae) Premium

0 - 4
AED 3300 - 4000
UAE / 0 - 4 / AED 3300 - 4000

WORK FROM YOUR HOME SWEET HOME! Many people are working at home now. Join the trend! With Concentrix, a global leader in customer experience management, you can deliver exceptional experiences for our clients’ customers – all from the comfort of your own home! HOW WILL YOU BENEFIT FROM OUR WORK AT HOME CAREER With our Customer Service jobs from home, you’ll benefit from: Flexible Schedules – full time, part time and split time opportunities. Enhanced Work Life Balance. No Commute so you eliminate Meals/coffees/vehicle expenses—these costs all add up. Also the stress and time constraints of a daily commute. Peace of mind by eliminating any inclement weather. Relaxed dress Code (shoes are optional!). ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate. Identifying customer problems and offer appropriate solutions. Identifying and maximizing selling and cross-selling opportunities. Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. Participating in Outbound calling programs and other projects and activities when required. Performing customer transactions accurately and in an efficient manner. Participating in activities designed to improve customer satisfaction and business performance. Handling projects and tasks whenever required and asked by the management. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Less

WORK FROM YOUR HOME SWEET HOME! Many people are working at home now. Join the trend! With Concentrix, a global leader in customer experience management, you can deliver exceptional experiences for our clients’ customers – all from the comfort of your own home! HOW WILL YOU BENEFIT FROM OUR WORK AT HOME CAREER With our Customer Service j More..