Customer Service Jobs in Dubai - Vacancies in Jan 2021 - Drjobs.ae

4470+ Customer Service Jobs in Dubai

Customer service can be defined as the act of supporting the customer by providing professional, high quality, and helpful service before, during, and after the customer’s needs are met. This support can be provided face-to-face or through different media such as live chat customer service, social media customer service, Email support, or Phone support. Companies, nowadays, value their customers by presenting customer-oriented services because customer service can make or break the company’s reputation. So, Customer service jobs in Dubai are in high demand.... Read More

 With the booming employment sector in Dubai, you have a great chance, as a job seeker, to get a customer service job in Dubai because it becomes an essential department in each company. Also, you can choose between working in a full time customer service or a part time customer service job in Dubai.

Support specialists, customer support specialists, guest service agents, call center agents are all different titles for customer service representatives. Customer service jobs are available in all industries in Dubai, such as tourism, digital marketing, call centers, retail, and banking. There are customer service jobs for experienced professionals and freshers as well.

 

What are the popular customer service jobs in Dubai?

  • Customer service representative jobs in Dubai
  • Customer service executive jobs in Dubai
  • Customer service associate jobs in Dubai
  • Customer service team leader jobs in Dubai
  • Customer service manager jobs in Dubai
  • Customer service coordinator jobs in Dubai
  • Customer service jobs in Dubai banks
  • Customer service jobs in Dubai Metro
  • Customer service call center jobs in Dubai

 

What are the popular industries for customer service jobs in Dubai?

 

Where can job seekers find customer service jobs in UAE?

 

What is the job description of a customer service representative?

  • Ensure customer satisfaction and provide professional customer support.
  • Communicate with customers through various channels.
  • Process orders, forms, applications, and requests.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take or processing orders for a product or service.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.

 

What are the top 10 companies hiring customer service representatives in Dubai?

  • Etisalat
  • FAB
  • DU
  • FlyDubai
  • Emaar
  • Dubai Mall
  • Chalhoub Group
  • Al Tayer Group
  • DAMAC Properties
  • Sharaf DG

 

What are the qualifications required for customer service jobs?

  • High school diploma/ University Degree
  • Familiarity with office software and phone systems
  • Fluency in Arabic and English
  • Familiarity with CRM systems
  • Minimum of 2 years of work experience in customer support

 

What are the personal skills required to be a customer service representative?

  • Good English communication skills
  • Ability to work under pressure
  • Knowledge of the product
  • Problem-solving skills
  • Market knowledge
  • Documentation skills
  • Excellent customer service skills
  • Attention to details
  • Ability to read customers
  • Persuasion skills
  • Closing ability
  • Willingness to learn

 

What is the salary range of customer service representatives in Dubai? 

The average salary for customer service representatives varies widely depending on the years of experience and workplace. While a person who works in the call center or customer service in Dubai can earn around 8,670 AED to 21,700 AED, the average salary of a customer service manager in Dubai starts from 10,600 AED to 34,700 AED.

*All salary ranges according to salaryexplorer.com

 

What are the working hours for customer service in Dubai? 

As per the UAE Labor Law, the working week in Dubai varies between 40 and 48 hours, depending on the company’s policy. The working day reduced to 6 hours in the month of Ramadan. Some businesses, hotels, and cafes may extend the working day to 9 hours after getting approval from MOHRE. In general, Customer service representatives have to work night shifts, on weekends, and during holidays.

 

What are the benefits of getting a customer service job in Dubai?

  • The most prominent benefit is that all salaries in Dubai are tax-free.
  • The job is lucrative since there are bonuses and commissions over the basic salary.
  • In almost all customer service jobs, there is NO experience required.
  • There are many industries in which you can work as a CSR.
  • Professional growth.
  • Expatriates will have a work permit and residence visa.
  • Lucrative salary package including monthly bonus, profit share, housing allowance, transportation or cash alternative, annual leave, annual travel ticket, and end of service benefit.

 

Below is a comprehensive list of the latest Customer service jobs in Dubai. The list includes job roles, description, salary range, responsibilities, and more details.

UAE Dubai Customer Service
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Job brief We are looking for an Asian customer-oriented service representative. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through ope ...

Posted Few days ago Key Skills : Customer Service

We are looking for an Asian Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at t ...

Posted Few days ago Key Skills : Customer Service
Experience2 Years
Salary Negotiable

Only the candidates from Philippines are required hence they are welcome to submit in resumes We are interested in only the female candidates to submit in their applications for this role Having excellent knowledge of management methods and techniques with the proficiency in English Applicants shoul ...

Posted Few days ago Key Skills : Not Mentioned
Experience0 Years - 1 Years
Salary AED 0 - 0

Handle and resolved customer complaints Display time flexibility towards shifts as per work floor requirements Provide customer with a product knowledge Produce valid leads to sends customer to the kiosk All are welcome to call and come for walk in interview. ...

Posted a week ago Key Skills : Not Mentioned

We are looking for a positive, enthusiastic and fun Sales lady to work on a small fashion boutique in Nakheel Mall on The Palm. Must have own visa (husband/ father visa) and available to start immediately. Good English communication is important. 6 days a week working with a friendly Management ...

Posted Few days ago Key Skills : Not Mentioned

Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by our team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest updates. Meeting with managers in the organization to plan strategi ...

Posted Few days ago Key Skills : Not Mentioned

Suggest means of improving sales as well as determine “slow moving” or “non-selling” items and recommend sales action. Be up to date with changes in the products range such as new items or changes in existing item and keep the Sales Manager informed of any customer&rsquo ...

Posted Few days ago Key Skills : Not Mentioned
Experience2 Years - 4 Years
Salary AED 8000 - 10000

Handle and resolved customer complaints Display time flexibility towards shifts as per work floor requirements Provide customer with a product knowledge Produce valid leads to sends customer to the kiosk All are welcome to call and come for walk in interview. ...

Posted a week ago Key Skills : Not Specified

The company?s product range contains a host of different accessories, from vehicle specific applications to a range of accessories which are suitable no matter what vehicle you own.Job Role: Resolves customer complaints via phone, email, mail, or social mediaGreets customers warmly and ascertain p ...

Posted Few days ago Key Skills : Not Mentioned

Providing first class support to the company and sales team. Managing the full order-to-cash process and ensuring that the orders are dispatched on time. Dealing with any customer queries. Providing after sales support to clients. Assisting finance team with invoicing. Requirement years of experie ...

Posted Few days ago Key Skills : Not Mentioned

Respond to customer calls and emails and answer questions about products and services Process orders and ensure they are fulfilled Handle customer complaints or concerns Log all contacts in our customer database system accurately Perform general administrative tasks, such and copying and filin ...

Posted Few days ago Key Skills : Not Mentioned

jobs career management customer service representative jobs description We’re looking for Customer Service Representatives. Currently we are looking for Customer Service Representatives for our company in Dubai. interested Candidates can submit their application. customer service representat ...

Posted Few days ago Key Skills : Not Mentioned

Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can ans ...

Posted Few days ago Key Skills : Not Mentioned

Serves visitors by greeting,welcoming, and directing them appropriately.Notifies company personnel of visitor arrival.Maintains security and telecommunicationssystem. Informs visitors by answering orreferring inquiries. Directs visitors bymaintaining employee and department directories.Maintains s ...

Posted Few days ago Key Skills : Not Mentioned

Responsibilities: Handles inquiries of moderate scope and complexity. Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods. Handles varied customer transactions; including inbound calls, service complaints, general product inq ...

Posted Few days ago Key Skills : Not Mentioned

Providing first class support to the company and sales team. Managing the full order-to-cash process and ensuring that the orders are dispatched on time. Dealing with any customer queries. Providing after sales support to clients. Assisting finance team with invoicing. Requirement 3 years of expe ...

Posted Few days ago Key Skills : Not Mentioned

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Mon ...

Posted Few days ago Key Skills : Not Mentioned

As Customer Service Manager you will identifyways to improve efficiency across each touch point of the customerservice journey including inbound/outbound calls, live chat andemail. Prior experience and knowledge of bothzen desk and fresh desk platforms are crucial for thisdesignation. This role re ...

Posted Few days ago Key Skills : Not Mentioned

Job Description Maintains a positive, empathetic, and professional attitude toward customers always Responds promptly to customer inquiries Communicates with customers through various channels Acknowledges and resolves customer complaints Knows our products inside and out so that you can answer ...

Posted Few days ago Key Skills : Not Mentioned

Responsible to handle Accounts as assigned by the Customer Service Manager Responsible to manage the accounts Operationally as per the Customer Service QMS procedures depending on the shipment mode be commercially responsible for the development retention of the account Develop strong relations ...

Posted Few days ago Key Skills : Not Mentioned