Employer Active
• Exceptional telephone and email support to users.
• Handling the variety of walk-in requests to the Service Desk in a professional manner.
• On-site desk side support for the UAE offices
• Excellent incident management; progressing and monitoring through to resolution.
• Audio visual support - meeting room set up and video conferencing support
• Imaging, installation and setup of PC equipment
• Support of HP printers / MFP devices
• Setup and support of mobile devices
• Create support documentation and knowledge articles for use by the IS team and the business.
• Involvement in ad hoc projects for UAE and other countries (when needed)
Full Time