Customer Service Administrator

Synopsis

Manage and own the MICE events, STPC and Stopover proposition for the company. Plan, coordinate, control and develop the day to day management, resourcing and operations to guarantee consistent high-quality Guest booking and fulfillment experience. Work with the team to deliver the most effective and efficient solutions to manage the process. Lead, manage and motivate product suppliers to deliver a remarkable guest experience in the most cost-effective way.

Accountabilities

Own and manage the MICE events, STPC and Stopover process and budget.

Managing booking queries from trade and direct customers.

Liaising with global sales, agents and operational stakeholders.

Manage global coordination and operations of requests for FIT/groups.

Negotiate and Manage 3rd party supplier agreements for all services for STPC & Stopover offering

.Ensure all finance processes are followed for MICE events, STPC & Stopover.

Assist with booking flights when required for groups/ events.

Customize Group proposals for clients keeping in mind budget of the guests .

Ensure smooth delivery of all services for groups and events.

Manage and coordinate relevant internal group requests with stakeholders.

Working closely with Manager on ADHOC projects.

Ensure smooth delivery of all services for assigned groups and events.

Working closely with Manager on ADHOC projects (Ex: F1, Olympics, FIFA, other Global events)

Requirements

Education & Experience

Bachelors Degree.

3+ years of experience in Customer Service.

Knowledge of IT systems (Ex. Sabre/ Amadeus).

Good Communication skills - written and verbal.

Knowledge of Project Management/ Event Management/ Group handling/ Accommodation booking/ Sporting Business is a benefit.

Contract negotiation skills.

Keen to learn

Flexible working hours during operational periods

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

COVID-19 UPDATE: The health and safety of our communities—including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.