Subject matter exper....
Subject matter expert
Posted on :
08-04-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 6000 - 10000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
08-04-2022
Job Description
Req ID : 939913
- Ensure operational excellence through contract andregulatory compliance, effective case acknowledgment, tracking,prioritization, system updation, and reporting
- Acknowledge client cases as per the SLA’s defined in thecontract
- Access client tool and log all incoming client cases accuratelyon the internal tool as per contract
- Accurately document all pertinent case information such as casenumber, case type, etc. of daily cases received
- Follow standard processes and procedures to track and prioritizeall client cases
- Accurately update the internal tool with daily cases and forwardthe same to respective agents and QAs
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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