Customer Experience Lead Jobs in UAE

Responsibilities: In depth strategic watch (consumer, competition, new business models), identify the major trends of the market to detect growth opportunities) Upskill local teams by sharing CMI expertise; build and transmit a consumer centric culture via workshops, restitutions, More...

Responsibilities: You will support and manage all Customer Services business management processes to drive Customer Services revenue and market growth; You will cooperate with the other Customer Services functions and follow the implemented and required Service Support Processes; E More...

Responsibilities: Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information. Handle Clients at all channels including email, face to face, calls, tickets and social media. Liaise with the cross functional teams to guarant More...

Responsibilities: Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience str More...

Responsibilities: Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention. Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development. More...

The Lead Engineerleads a team of Engineers and Technicians to oversee the smooth and efficient running of port equipment, and has oversight over each phase of maintenance. He/She establishes systems and practices to encourage workflow improvements to enhance the organisation's p More...

Responsibilities: Create plans to reduce order compensations and refunds through root cause analysis and resolution. Create a user toolkit to quantity, classify and instantly resolve customer issues. Set up strategies to review and improve the experience of highly defected orders. S More...

Responsibilities: Integrate all of the interactions with Kitopi customers in order to build a comprehensive view for personalization and a better user experience. Build ETL solutions for Real-Time Data processing or Batch Processing with different platforms and technologies. Indivi More...

A lead architectspearheads architectural operations while maintaining an active communication line with clients. They typically meet with clients to discuss the project's needs and specifications, agree on a budget, provide advice and recommendations, and negotiate contracts.

Responsibilities: Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products. Keep detailed records, generate reports, and develop presentations to help management understand the logistics pers More...

Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential.

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products More...

Responsibilities: Understanding product briefs and working with clients to fine-tune them. Taking charge of product development. Preparing budgets, allocating resources, and delegating tasks. Ensuring product development is on track and adjusting schedules as required. Working More...

Responsibilities: Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that th More...

Responsibilities: Jira and Confluence Visio Any BPM tools Any software testing and QA tools Functional Competencies: Good financial knowledge to discuss and liaise with financial team. Excellent in team collaboration and team handling. Strong experience in Requirement gatherin More...

Responsibilities: Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting general managers as well as conducting regular performance appraisals. Developing and implement More...

Responsibilities: Working with the sales and operations team to convert the demand plans into physical orders. Understanding business trends, opportunities and how they impact the demand forecast. Planning and scheduling order timelines to be consistent with customer requirements w More...

Responsibilities: Serves as the subject matter expert (SME) on Cloud Security for Careem Develops standards, policies and procedures as well as best practices documentation. Participate in efforts that tailor the company’s security policies and standards for use in cloud envi More...

Responsibilities: Design, develop and implement end to end RPA solutions for a variety of business tasks, along with integration with many target state systems. Efficiently manage solution architecture and design of robotics platforms in close collaboration with Channel, BSS and OSS More...

Responsibilities: Consulting with clients to determine their skin type, skincare concerns, and style preferences. Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work. Responding to customer questions and complaints. More...