وظائف Contact Center Services في الامارات

Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission. Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals. Analyze client requirements and المزيد...

مراجعة/تحليل بيانات إدارة القوى العاملة بشكل منتظم لضمان الالتزام بمعايير جودة المجموعة باستمرار. ضمان علاقة جيدة مع الطرف الثالث لدينا الاستعانة بمصادر خارجية. مسؤول عن معايرة الخدمة بين موظفي خدمة العملاء الخارجيين والداخليين. تقديم تعليقات وتقارير منتظمة إلى رئيس خدمة العملاء في ال المزيد...

The job posting is outdated and position may be filledOversees contact center quality of the work in-line with quality and performance standards & Knowledge management programEstablishes standards governing customer interactions and implements monitoring programs. Designs trai المزيد...

. Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates. . The QA will monitor inbound and outbound calls, chat and email responses. . Track customer service and conformity as per company policies and procedures . المزيد...

Under general supervision, performs a variety of cleaning and custodial duties including daily cleaning and supplying of bathrooms, offices and other assigned areas in accordance with standard procedures. Uses cleaning devices such as wet mops, wringers, duster, vacuum cleaner and oth المزيد...

Responsibilities: - Respond to customer inquiries and provide accurate information via phone, email, or chat - Handle customer complaints and resolve issues promptly and professionally - Provide product and service information, as well as assistance with placing orders or making reser المزيد...

Date: 10 Feb 2024 Company: Air Arabia PJSC (G9) Location: Sharjah AE Country: AE Job Purpose Assist المزيد...

Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environme المزيد...

Your Qualifications – Solid And Appropriate Bachelor Degree in Mechanical, Electrical, Civil Engineering or Engineering product design; Engineering experience, or comparable experience; Three-dimensional conceptual skills; Knowledge of technical software (eg. Autocad 2D, المزيد...

خبرة لا تقل عن 12 عامًا في إدارة مراكز الاتصال، مع سجل حافل بالنجاح في الإشراف على العمليات الداخلية والخارجية. خلفية قوية في الإستراتيجية الرقمية وتعزيز تجربة العملاء، بشكل مثالي بالتعاون مع الفرق الرقمية. الخبرة في تحسين العمليات والأتمتة والذكاء الاصطناعي والأدوات الرقمية الأخر المزيد...

Requirements To be successful in this role, you should meet the following requirements: Bachelor Degree in Business or related field desired but not necessary dependent upon prevailing market conditions At least 5 years of relevant Management experience in financial services an المزيد...

Essential Requirements: Specific implementation of Call Centre software. Experience with large scale network deployments. Demonstrable experience in managing projects with leading contact center solution providers like Microsoft Cisco Genesys or others will be highly desirable. Exce المزيد...

التنفيذ المحدد لبرنامج مركز الاتصال. خبرة في عمليات نشر الشبكة واسعة النطاق. ستكون الخبرة التي يمكن إثباتها في إدارة المشاريع مع موفري حلول مراكز الاتصال الرائدين مثل Microsoft أو Cisco أو Genesys أو غيرهم أمرًا مرغوبًا فيه للغاية. تعد مهارات التواصل والتأثير والتفاوض الممتازة وال المزيد...

KEY RESPONSIBILITY AREAS Attend to all incoming telephone calls promptly efficiently and in a professional manner Schedule appointments according to set procedures and policies Document all interactions and activities relevant to the call and uses appropriate Wrap-up code Conduct المزيد...

Ensure the invoices, Debit notes, Credit notes etc. are processed in line with P2P documented SOPs and any deviations are notified, agreed, and captured in SOPs Ensure that any exceptions flagged by the system are appropriately resolved before ultimate posting. Verify and follow u المزيد...

Provide daily partnering support to business operations by assisting in O2C activities. PDC Management, which includes PDC collection, Warehousing, Banking, Maturing, Hold / Postponement etc. Identify, highlight and expedite timely action to resolve exceptions / interface fallouts المزيد...

JOB DESCRIPTION: JOB PURPOSE Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations shift towards digitalfirst selfserve interactions and integrate customer insights across channels. المزيد...

Assist in determining Group and country cash levels. Decide on necessary actions to be taken based on the daily cash position, facility utilization and headroom Provide inputs and recommendation to Manager – Cash Management to mobilize cash to manage liquidity efficiently (m المزيد...

JOB DESCRIPTION: JOB PURPOSE Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights across channel المزيد...

Ø Drive growth of the Center business through development and execution of marketing and sales plans Ø Providing complete information to clients based on their needs and aspirations Ø Encouraging telephonic leads and leads from other sources to walk into the cen المزيد...