Vishant Bhadri

Spearheaded Performance analytics group's (PAG) critical report generation for the enterprise business, Managed generation of 8,000+ daily reports accessed by Fortune 1000 companies, Orchestrated root-cause analysis to reduce data discrepancies and boost report reliability and decreased customer escalation by 70%, Introduced essential metrics into reporting through advanced data analytics and functional knowledge, Collaborated with project management and clients to design customized reports, Initiated and led process improvement initiatives for the Customer-Centric Mailbox, Conducted training programs for new hires on organizational functions, tools, and platforms, Managed the automation of an Executive Dashboard by deconstructing KPIs, identifying data sources

Managed Global Customer Program operations, overseeing end-to-end deliverables for nearly $20 billion Fortune 500 clients, Facilitated cross-functional collaboration (Sales, Professional Services) to mitigate and resolve operational challenges, Communicated operational delays proactively to customers, ensuring transparency and reducing escalations, Presented operational performance report to Sales and Customers in quarterly business reviews, Maintained a 95%+ service level attainment, ensuring high customer retention and satisfaction, Resolved a long-standing issue, saving replacement for nearly 1000 units and retain a major account, Led process realignment project with Third-party logistics (3PL) improving last-mile efficiency by 20%, Spearheaded a critical project initiated by S&OP to address global chip shortage issues, managing a new process

Managed C-suite-level escalations with a 2-hour resolution SLA, de-escalating conflicts through ownership-driven solutions and documentation standardization, Coordinated with accounts and documentation teams to resolve issues, minimizing customer churn

Spearheaded Performance analytics groupʼs (PAG) critical report generation for the enterprise business
Managed generation of 8,000+ daily reports accessed by Fortune 1000 companies
Orchestrated root-cause analysis to reduce data discrepancies, and boost report reliability and decreased customer escalation by 70%
Introduced essential metrics into reporting through advanced data analytics and functional knowledge
Collaborated with project management and clients to design customized reports
Initiated and led process improvement initiatives for the Customer-Centric Mailbox
Conducted training programs for new hires on organizational functions, tools, and platforms
Managed the automation of an Executive Dashboard by deconstructing KPIs, identifying data sources

Managed Global Customer Program operations, overseeing end-to-end deliverables for nearly $20 billion Fortune 500 clients
Facilitated cross-functional collaboration (Sales, Professional Services) to mitigate and resolve operational challenges
Communicated operational delays proactively to customers, ensuring transparency and reducing escalations
Presented operational performance report to Sales and Customers in quarterly business reviews
Maintained a 95%+ service level attainment, ensuring high customer retention and satisfaction
Resolved a long-standing issue, saving replacement for nearly 1000 units and retain a major account
Led process realignment project with Third-party logistics (3PL) improving last-mile efficiency by 20%
Spearheaded a critical project initiated by S&OP to address global chip shortage issues, managing a new process

Managed C-suite-level escalations with a 2-hour resolution SLA, de-escalating conflicts through ownership-driven solutions and documentation standardization
Coordinated with accounts and documentation teams to resolve issues, minimizing customer churn