نبذة عني
Experienced IT Infrastructure and Data Centre professional with over 23 years of progressive experience supporting enterprise environments across healthcare, public sector, and commercial organizations. Skilled in data c…
Experienced IT Infrastructure and Data Centre professional with over 23 years of progressive experience supporting enterprise environments across healthcare, public sector, and commercial organizations. Skilled in data centre operations, infrastructure support, network administration, and systems integration. Strong background in managing and supporting data centre infrastructure, enterprise systems, Microsoft technologies, virtualization platforms, structured cabling, and network services. Experienced working within NHS Trusts, US Centers for Disease Control and Prevention (CDC) and Integrated Logistics Services Limited. Recognized for a practical, hands-on approach, strong troubleshooting capability, and commitment to operational excellence, security, and continuous improvement.
الخبرة
Project Lead
Supported the delivery of regional diagnostic transformation initiatives across the Northeast and North Cumbria Integrated Care System (NENC ICS), focusing on interoperability, workflow standardisation, and healthcare technology integration across multiple NHS Trusts.Key ResponsibilitiesDelivered project plans aligned with Order Communications and diagnostic transformation objectives.Coordinated technical deployments between NHS Trusts and third-party suppliers including Philips and other healthcare technology vendors.Supported workflow integration between PACS, Order Comms, and reporting systems across multiple Trust environments.Contributed to “As-Is” and “To-Be” workflow mapping and operational process improvements.Supported data governance, reporting, and standards alignment across clinical systems.Assisted with risk management, stakeholder engagement, and service improvement initiatives.Worked closely with IT teams, clinical stakeholders, and infrastructure teams to support operational continuity
Project Lead – Diagnostic Transformation Programme
Supported the delivery of regional diagnostic transformation initiatives across the Northeast and North Cumbria Integrated Care System (NENC ICS), focusing on interoperability, workflow standardisation, and healthcare technology integration across multiple NHS Trusts.
Delivered project plans aligned with Order Communications and diagnostic transformation objectives.
Coordinated technical deployments between NHS Trusts and third-party suppliers including Philips and other healthcare technology vendors.
Supported workflow integration between PACS, Order Comms, and reporting systems across multiple Trust environments.
Contributed to “As-Is” and “To-Be” workflow mapping and operational process improvements.
Supported data governance, reporting, and standards alignment across clinical systems.
Assisted with risk management, stakeholder engagement, and service improvement initiatives.
Worked closely with IT teams, clinical stakeholders, and infrastructure teams to support operational continuity.
Successfully supported multi-Trust interoperability and workflow standardisation initiatives, improving collaboration and alignment with NHS national standards.
Senior IT Technical Officer
Acted as Service Owner for the Great North Care Record (GNCR), supporting Health Information Exchange (HIE) and Electronic Patient Record (EPR) integrations across regional NHS Trust systems.Delivered 1st and 2nd line technical support for clinical integration platforms and infrastructure services.Investigated and resolved complex system and patient record issues impacting clinical operations.Supported live and test environments, system validation, and service continuity activities.Escalated high-priority incidents and coordinated issue resolution with technical and clinical stakeholders.Produced operational documentation, service reports, and knowledge base materials.Supported clinical safety processes and governance requirements.
Senior IT Technical Officer / Service Owner – GNCR
Acted as Service Owner for the Great North Care Record (GNCR), supporting Health Information Exchange (HIE) and Electronic Patient Record (EPR) integrations across regional NHS Trust systems.
Delivered 1st and 2nd line technical support for clinical integration platforms and infrastructure services.
Investigated and resolved complex system and patient record issues impacting clinical operations.
Supported live and test environments, system validation, and service continuity activities.
Escalated high-priority incidents and coordinated issue resolution with technical and clinical stakeholders.
Produced operational documentation, service reports, and knowledge base materials.
Supported clinical safety processes and governance requirements.
Improved reliability and accessibility of patient data integrations across multiple NHS Trust platforms, supporting safer and more efficient clinical operations.
IT Technical Officer
Provided enterprise-level IT infrastructure and desktop support services across a large NHS environment supporting over 17,000 users.
Supported Microsoft 365 rollout and large-scale data migration projects.
Maintained VMware infrastructure and enterprise applications.
Managed Windows print services and network printer deployments.
Performed infrastructure monitoring, patch management, and security remediation.
Delivered hands-on support for servers, endpoints, and remote data centre monitoring.
Resolved BAU incidents and escalations using ServiceNow within SLA targets.
Successfully supported enterprise-wide Microsoft 365 migration and infrastructure upgrade initiatives while maintaining service continuity across critical NHS services.
IT Technical Officer
Delivered hands-on technical support and installation work., Assisted with equipment deployment, maintenance, and upgrades., Worked within operational environments requiring strong attention to detail and adherence to procedures.
Assistant IT Manager / Systems & Network Infrastructure Lead
Led infrastructure and network operations supporting enterprise IT systems, cybersecurity, and technical services across CDC Nigeria operations.Key ResponsibilitiesManaged IT infrastructure, Active Directory, Azure AD, DNS, DHCP, GPOs, and network services.Coordinated infrastructure maintenance, upgrades, and operational support activities.Approved and managed major infrastructure and network changes.Supported remote offices, data centre operations, and hands-and-feet technical support activities.Managed vendor relationships, procurement activities, and compliance requirements.Supported VMware virtual environments and enterprise Microsoft technologies.
Assistant IT Manager / Systems & Network Infrastructure Lead
Led infrastructure and network operations supporting enterprise IT systems, cybersecurity, and technical services across CDC Nigeria operations.
Managed IT infrastructure, Active Directory, Azure AD, DNS, DHCP, GPOs, and network services.
Coordinated infrastructure maintenance, upgrades, and operational support activities.
Approved and managed major infrastructure and network changes.
Supported remote offices, data centre operations, and hands-and-feet technical support activities.
Managed vendor relationships, procurement activities, and compliance requirements.
Supported VMware virtual environments and enterprise Microsoft technologies.
Improved infrastructure stability and operational efficiency while aligning local IT operations with CDC global governance and security standards.
Infrastructure site Administrator/Systems & Network Administrator
Delivered infrastructure, telecoms, and network support services for enterprise and industrial environments supporting over 2,500 users.Key ResponsibilitiesSupported data centre environments, server rooms, and structured cabling installations.Installed and maintained fibre optic and copper cabling infrastructure.Performed fibre splicing, OTDR testing, patch panel termination, and fault resolution.Supported LAN/WAN infrastructure, voice services, and connectivity troubleshooting.Delivered large-scale structured cabling projects to industry standards.Conducted infrastructure testing and certification in line with BS EN standards.
Infrastructure Site Administrator / Systems & Network Administrator
Delivered infrastructure, telecoms, and network support services for enterprise and industrial environments supporting over 2,500 users.
Installed and maintained fibre optic and copper cabling infrastructure.
Supported data centre environments, server rooms, and structured cabling installations.
Performed fibre splicing, OTDR testing, patch panel termination, and fault resolution.
Supported LAN/WAN infrastructure, voice services, and connectivity troubleshooting.
Delivered large-scale structured cabling projects to industry standards.
Conducted infrastructure testing and certification in line with BS EN standards.
Successfully delivered multiple large-scale network infrastructure and fibre optic cabling projects across commercial and industrial client sites.
المشاريع
NHS NENC ICS Diagnostic Transformation Programme
Delivery of regional diagnostic transformation initiatives across the Northeast and North Cumbria Integrated Care System (NENC ICS), focusing on interoperability, workflow standardization, and healthcare technology integration across multiple NHS Trusts