SYED SHAKEEL PASHA

Helping grow businesses by finding new opportunities, researching leads, establishing relationships with potential clients through direct interaction and arranging appointments for sales executives
Liaising between clients and suppliers to ensure smooth procurement and timely supply of required products through appropriate logistics support
Assisting clients with valuable research inputs on Aircraft fuel efficiencies, Lubricant performance, Cleansing agents and various Aeroservices products
Effective negotiations and contract closures with multiple suppliers ensuring varied product offerings and alternatives to Aerospace clients
Possessing thorough knowledge of procurement within Middle East and global geographies including Europe and United States of America
Managing Quotations, Purchase Orders, Payment follow-ups ensuring effective offerings to all clients

Likable and dependable customer service representative with over 10 years of professional experience. Seeks to join the best Aviation company to go above and beyond customer expectations in order to ensure full support and satisfaction. Having AOG, critical customer requirement experience in Aviation paints, sealants, glass, consumables etc.
Kept customer retention rate 20% above average.
Received over 95% positive survey results from customers.
Awarded CSR of the year in Export compliance, Customer on time response.

Helping grow businesses by finding new opportunities, researching leads, establishing relationships with potential clients through direct interaction and arranging appointments for sales executives
Liaising between clients and suppliers to ensure smooth procurement and timely supply of required products through appropriate logistics support
Assisting clients with valuable research inputs on Aircraft fuel efficiencies, Lubricant performance, Cleansing agents and various Aeroservices products
Effective negotiations and contract closures with multiple suppliers ensuring varied product offerings and alternatives to Aerospace clients
Possessing thorough knowledge of procurement within Middle East and global geographies including Europe and United States of America
Managing Quotations, Purchase Orders, Payment follow-ups ensuring effective offerings to all clients

Superior customer service through issue resolutions, problem solving, solution recommendations based on requirements, complaints management
Monitoring adherence to customer service standard of strategic partners.
Preparing weekly/ monthly reports/ non-conformance/ quarterly reports.
Reviewing the reports with account management, working on the service issues, look for opportunity to improve using the reports, share the reports with the team.
Liaise with other internal departments for purchasing products, Inventory control, shipment checking, quality control and other related areas.
Supporting sales on their new customer calls, selling product, providing shipping options, giving customer various business solution to their query.
Maintaining and updating databases to monitor shipments and for periodic reporting to clients
Managing the overall purchase of aerospace products from PPG Global locations spread across US, Europe, Asia Pacific and other locations.
Ensuring timely processing of purchase requests with adherence to defined procedures and policies
Planning and arranging customer deliveries, Invoices management and timely dispatches
Serve as focal point for Global key clients; ensure service level mentioned as per measurement criteria defined in the standard operating procedures

Worked in the Sales & Purchasing Department (Tools - Heavy & light) for Aircraft tools Maintenance, Cleaning equipment, Constructional & Oil Fields Equipment, Garage equipment and Industrial equipment’s.
Coordinating with field Sales team that helps in the aspects of introduction and field demonstration.
Handling Store Maintenance, Stock checking, Stock Clearance etc.
Gained a lot of practical knowledge in Industrial, Power, Heavy & Light equipment/ tools.
Learnt Managerial Control over Men, Material & Machines with application of various tools.

Superior customer service through issue resolutions, problem solving, solution recommendations based on requirements, complaints management
Monitoring adherence to customer service standard of strategic partners
Preparing weekly/ monthly reports/ non-conformance/ quarterly reports
Reviewing the reports with account management, working on the service issues, look for opportunity to improve using the reports, share the reports with the team
Liaise with other internal departments for purchasing products, Inventory control, shipment checking, quality control and other related areas
Supporting sales on their new customer calls, selling product, providing shipping options, giving customer various business solution to their query
Maintaining and updating databases to monitor shipments and for periodic reporting to clients
Managing the overall purchase of aerospace products from PPG Global locations spread across US, Europe, Asia Pacific and other locations
Ensuring timely processing of purchase requests with adherence to defined procedures and policies
Planning and arranging customer deliveries, Invoices management and timely dispatches
Serve as focal point for Global key clients; ensure service level mentioned as per measurement criteria defined in the standard operating procedures

Worked in the Sales & Purchasing Department (Tools - Heavy & light) for Aircraft tools Maintenance, Cleaning equipment, Constructional & Oil Fields Equipment, Garage equipment and Industrial equipment’s
Coordinating with field Sales team that helps in the aspects of introduction and field demonstration
Handling Store Maintenance, Stock checking, Stock Clearance etc.
Gained a lot of practical knowledge in Industrial, Power, Heavy & Light equipment/ tools
Learnt Managerial Control over Men, Material & Machines with application of various tools

A result oriented & highly self driven expert with 14years progressive experience in Procurement, Customer service etc. Specialty in Aircraft paints, coating products, Sealants, Glass, consumables etc. with superior knowledge. Superior product knowledge and technical expertise coverts prospects to reliable customers who recognize they receive individual attention, product support and process management guidance.