Swarnalakshmi

• Served as a subject matter expert and key liaison between stakeholders and vendors for ERP implementation, reporting directly to the Finance Director and driving data-driven decisions, resulting in a 20% surge in strategic initiative success rates.
• Collaborated with cross functional stakeholders to define data migration requirements achieving a 95% data accuracy rate, ensuring smooth transition to the new ERP system.
• Oversaw data cleansing for data migration, enhancing accuracy by 30% through rigorous processes and SQL-based database extraction, performed data cleansing and transformation.
• Led successful UAT sessions resulting in a 98% test case pass rate, demonstrating effective validation of system functionality.
• Coordinated the processing of 50+ change requests, ensuring alignment with project scope and minimizing scope creep.
• Developed and delivered comprehensive training materials, resulting in a 90% training completion rate and positive user feedback on training effectiveness.
• Proactively monitored system performance, maintaining a 99% uptime, and addressing performance issues promptly.
• Ensured compliance with regulatory requirements and data security standards, leading to successful compliance audit results.
• Identified and implemented process improvements, resulting in a 20% increase in system efficiency and improved user satisfaction.
• Created and maintained comprehensive reports in Excel and other documentation for every feature development.
• Achieve a 20% increase in KPI alignment with organizational objectives, measured by stakeholder feedback and goal attainment, while concurrently boosting stakeholder adoption and utilizing Power BI dashboards.

Served as a subject matter expert and key liaison between stakeholders and vendors for ERP implementation.
Reported directly to the Finance Director and drove data-driven decisions, resulting in a 20% surge in strategic initiative success rates.
Collaborated with cross functional stakeholders to define data migration requirements, achieving a 95% data accuracy rate.
Ensured smooth transition to the new ERP system.
Oversaw data cleansing for data migration, enhancing accuracy by 30% through rigorous processes and SQL-based database extraction.
Performed data cleansing and transformation.
Led successful UAT sessions resulting in a 98% test case pass rate.
Coordinated the processing of 50+ change requests, ensuring alignment with project scope and minimizing scope creep.
Developed and delivered comprehensive training materials, resulting in a 90% training completion rate and positive user feedback on training effectiveness.
Proactively monitored system performance, maintaining a 99% uptime and addressing performance issues promptly.
Ensured compliance with regulatory requirements and data security standards, leading to successful compliance audit results.
Identified and implemented process improvements, resulting in a 20% increase in system efficiency and improved user satisfaction.
Created and maintained comprehensive reports in Excel and other documentation for every feature development.
Achieved a 20% increase in KPI alignment with organizational objectives, measured by stakeholder feedback and goal attainment, while concurrently boosting stakeholder adoption and utilizing Power BI dashboards.

Served as a subject matter expert with strong business acumen and key liaison between stakeholders and vendors for Software development projects.
Reported to the Senior Project Manager and drove data-driven decisions, resulting in a surge in strategic initiative success rates.
Played a vital team member and a critical resource in making technical decisions for the project, an $8 million budget.
Assisted in analyzing business processes and conducted market research, contributing to the optimization of best CRM.
Documented 400+ precise test cases and steered 30 cross-functional teams through UAT using agile approaches and project management tools like JIRA, Adobe Workfront, and monday.com.
Collaborated with 30+ cross-functional teams from requirement gathering to training them throughout the SDLC, ensuring alignment with project goals and stakeholder expectations leading to a 15% increase in client success rates.
Extended support in three projects by supporting and providing solutions to organizational problems to establish informed decisions responsive to growth objectives.
Created diverse business documents, training materials, and precise decision notes.
Created Power BI dashboards to streamline processes, improving efficiency by 5% and faster decision-making.
Utilized UML for process mapping and Power BI for data analytics to identify bottlenecks, resulting in a 25% improvement in workflow efficiency, enhancing productivity and reducing project completion times.
Daily client liaison, effectively relaying crucial information to the business team, eliminating obstacles, and maintaining absolute client contentment.

Accomplished foreign market entry strategy report with 99% satisfaction for Stenora Pharma Pvt. Ltd is an ISO 9001:2015 certified pharmaceutical company.
Advised C-suite executives on business strategies and data-driven solutions, resulting in a 20% increase in revenue, operational efficiency, and market share within a competitive landscape.
Conducted through business and data analysis on customer engagement data, identifying trends contributing to a 10% increase in user satisfaction.
Delivered client-focused solutions tailored to specific needs, resulting in a 95% client satisfaction rate.
Applied strong analytical skills to assess market trends, leading to a 20% expansion of the product portfolio.
Proficient in generating ad hoc reports and impactful presentations to senior management on key performance indicators (KPIs) and progress toward strategic goals.
Facilitated stakeholder meetings, fostering collaboration, and enhancing communication among cross-functional teams, leading to a 25% increase in project delivery efficiency.

Oversaw day-to-day workflow and financial analysis, conducting comprehensive reviews to identify operational efficiencies and optimize business processes, contributing to strategic revenue growth initiatives.
Compiled more than 2500 patients' records by relabeling their ten years of data in the database.
Possessed exceptional knowledge of the office software to increase efficiency.
Collaborated with insurance companies and other medical vendors to resolve problems and coordinate plans on a timely basis, improving the overall business processes by demonstrating strategic thinking.
Leveraged Power BI dashboards to monitor real-time insurance claim data, enabling proactive identification and resolution of potential challenges, resulting in cost savings of up to $40,000 during the pandemic.
Supervised and trained 5 operational specialists and saved $50K, enhancing team efficiency and reducing budget costs.

Collaborated closely with US and Canadian clients, maintaining strong relationships and ensuring effective communication, contributing to a 20% increase in client satisfaction.
Conducted through business and data analysis on customer engagement data, identifying trends contributing to a 10% increase in user satisfaction.
Collaborated with cross-functional teams to design and implement surveys, leading to a 20% improvement in data collection efficiency.
Created comprehensive functional and technical documentation, including requirements specifications, user stories, and system design documents.
Utilized Advanced Excel and SQL for data manipulation, resulting in a 15% reduction in time spent on routine analysis tasks.
Produced comprehensive reports and presentations that communicated key findings and actionable recommendations to stakeholders.
Uploaded and integrated data from multiple sources, including SharePoint and SAP, into Power BI, establishing one-to-many relationships for efficient data analysis.