MIM (Master’s in Information Management) with 12+ years of total experience in IT Services & Operations, Customer Service Management, Project Execution, IT Asset Management & Sales Professional, Microsoft Cloud Service M…
MIM (Master’s in Information Management) with 12+ years of total experience in IT Services & Operations, Customer Service Management, Project Execution, IT Asset Management & Sales Professional, Microsoft Cloud Service Management, Information Security Management, Business Analysis & Analytics. Experience working on Software, Hardware and Networking Devices provided by Unisys Company in IT Infrastructure and Data center operation in Engineering Domain for Client services at Hindustan Unilever Limited. Managing IT activities related to requirement specifications; capable of planning various components in IT service management from handling customers escalation to achieving targets within specified parameters.
• As an IT Executive in Infrastructure and Data center operation my job carries out research to find out the problems and develop solution to the same such as Active Directory/Azure Microsoft Endpoint Manager Admin Center - Bit Locker Key Recovery, Password Unlock & Reset, and Adding System in Domain & AD
• Look after the maintenance of equipment’s and infrastructure available at client site
• Help in installation process of new and advanced technologies interpreting the requirements specified by the research team and understanding the client requirements
• Tests machines that are already installed for their performance and safety
• Creating/Updating Build OS Images through SCCM server for Desktop & Laptop
• Maintain IR reports, Inventories related to IT assets to ensure the property infrastructure and applications systems are functional always and then hand them to my reporting manager and clients
• Identifying all the hardware that needs to be replaced or upgraded. Also performing preventive maintenance (Whole Unit Swap) of all the hardware from time to time
• Monitoring/Attending Team Incident Tickets on Service Now and Resolving/Maintaining highest SLA/KPI
• Providing on floor IT operational support to International User’s and MC Members of Unilever based on priority
• IT Asset Management (IMACD) for Branch, Depots and Factories
• Vendor Management for Rental IT Assets and other IT Requirements
• Undertake additional responsibilities as they come
Conducted research to identify problems and develop solutions for Active Directory and Azure Microsoft Endpoint Manager Admin Center issues.
Performed BitLocker key recovery, password unlock and reset, and adding systems in domain and AD.
Looked after maintenance of equipment and infrastructure available at client site.
Helped in installation process of new and advanced technologies by interpreting requirements specified by the research team and understanding client requirements.
Tested machines already installed for performance and safety.
Created and updated build OS images through SCCM server for desktop and laptop.
Maintained IR reports and inventories related to IT assets to ensure property infrastructure and application systems were functional.
Identified hardware that needed to be replaced or upgraded and performed preventive maintenance through whole unit swap.
Monitored and attended team incident tickets on ServiceNow and resolved or maintained highest SLA/KPI.
Provided on-floor IT operational support to international users and MC members of Unilever based on priority.
Performed IT Asset Management (IMACD) for branch, depots and factories.
Managed vendor relationships for rental IT assets and other IT requirements.
Built systems using SCCM 2012 and Windows Auto-Pilot using Azure Cloud.
Worked with Windows Server 2012.
Worked with Active Directory and Azure Microsoft Endpoint Manager Admin Center.
Managed user accounts password reset, permission, access rights and storage allocation.
Managed hardware and software issues on desktop, laptop, workstation upgrades and reconfigurations.
Handled connection and configuration of VC and webcasting using Crestron, MS Teams and MS Live Events.
Installed and configured VPN using Secure Client, Dell Aventail VPN and Pulse Secure VPN.
Installed and configured data cards, Entrust profiles and certificates.
Coordinated with network teams and SAP team to resolve and report issues.
Provided user support for MS Office 365 related issues.
Maintained MIS documents, SOP and IT records as per company policy.
Performed general preventive maintenance for IT related issues.
Handled technical customer queries and hardcore technical troubleshooting.
Performed operating system reinstallation of Windows.
Installed software, drivers and utilities.
Sold external and internal peripherals of computers and electronic devices to Dell customers.
Handled internet connectivity issues.
Performed printer setup.
Configured email accounts on MS Outlook and Windows Live Mail.
Handled IT queries.
Provided ISP and DSL services to AT&T client and customers.
Sold routers and ISP plans.
Managed ISP escalation to resolve and report issues to the technical coordinator and manager.
Supported additional duties as necessary in high volume as required by the business.
Met productive and quality performance expectations as per requirement.
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