Data analyst with proven ability to communicate with both technical professionals and end users to identify the business requirements. Offering 1 year of experience driving data accuracy and integrity.
Data Analyst with a knack for interpreting complex datasets and utilizing analytical skills to drive company growth and efficiencies. Used advanced Excel (Create equations using lambada, Power Query, Power Pivot), Power BI and Power Automate to deliver data-driven solutions that contributed to a 30% decrease in annual labor cost and 35% increase in accuracy and precision.
Responsible for accounts: Zalando, Shein, Cloud Kitchens, Travix and Hikmicro
Long term planning
Budget allocation
Headcount sizing
Hiring plan and attrition analysis
Forecasting
Analyze historical data parameters, understanding trends, seasonality and patterns, reflecting it to the future workload demands
Short term planning and scheduling
Construction of the requirement (Volumes, AHT, SLA, planned & unplanned shrinkages, attrition)
Construction of the capacity (staffing)
Coverage rate at 100 percent in mid/long term
Strategic decisions (hiring, training, KPI management)
Reporting
Creating reports, drive performance, alerting & KPI’s on queue, agent and interval level
Store and retrieve data on daily base
Creating estimated and final invoice for the client
Creating staff salaries
Managing team
Follow up on other lyres tasks and performance
EMEA Region
Updating menu content of existing vendors' accounts on the system
Creating new vendors on the backend matching the content guidelines
Writing and translating menu content of new vendors in both Arabic and English languages
Updating restaurant’s branches and each branch’s delivering area
Updating any change of item’s price
Negotiation skills
Handle angry customers and fraud cases
Reviewed and screened applicant resumes to identify qualified candidates
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
Collaborating with department managers to compile a consistent list of requirements
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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