Sam Lemuel Mabatid

Providing support to staff and management with various administrative tasks
Preparing reports and presentations using Microsoft PowerPoint and advanced Excel features (Power Query, PowerPivot)
Organizing and maintaining both physical and digital files

Supported the Account Workforce Team by preparing and managing reports with advanced Excel formulas
Managed all reports and created interactive dashboards using MSExcel
Provided reporting support for three client accounts, leveraging pivot tables and PowerPivot to analyze data trends

Assist and train the Reports Analyst on the preparation and management of their assigned reports
Lead the development of new reports for accounts and coordinate additional reporting requirements for operations
Monitor, review, and coach the performance of Reports Analysts to ensure accuracy and efficiency
Supervised a team of three Reports Analysts across three programs

Monitor and manage team performance to ensure achievement of OPS KPI targets
Oversee monthly completion targets and support teams in achieving sustained performance growth
Influence positive work mindset and possible good growth within the organization

Prepare and manage daily operational reports, including scorecards, billable metrics, and compliance tracking
Produce real-time performance reports monitoring AHT and CSAT metrics
Responsible for preparing WBR, MBR, and QBR presentations for clients, managing employee incentive reporting, and supporting client invoicing
Responsible for compliance monitoring, maintaining tracking records, and preparing ad-hoc reports as requested by clients