نبذة عني
MBA graduate and certified Business Analyst with a CPC in Transport Management, bringing 5 years of cross-functional experience in IT and operations. Proven track record in streamlining processes, managing supplier relat…
MBA graduate and certified Business Analyst with a CPC in Transport Management, bringing 5 years of cross-functional experience in IT and operations. Proven track record in streamlining processes, managing supplier relationships, and optimizing supply chains through data-driven strategies. Adept at project management, cross-team collaboration, and delivering cost-effective solutions in dynamic environments. Equipped to drive business success by bridging technical expertise with operational insight in logistics and related sectors.
الخبرة
Business System Analyst
Led the successful integration of the Microlise platform across McCulla’s NI, ROI, and GB operations.
Enabled real-time tracking of all deliveries and collections.
Delivered detailed DOT reports to senior management.
Transitioned 125 drivers from the Manpack system to the Microlise platform.
Delivered hands-on training in the use of the SMART POD application.
Ensured smooth adoption and operational efficiency.
Trained transport planners to improve planning efficiency.
Boosted resource utilization by 20%.
Improved delivery accuracy by 15%.
Automated weekly Power BI reports for senior management.
Enabled real-time tracking of key business metrics and performance indicators.
Managed user access across multiple platforms.
Monitored the utilization of 124 trucks and 220 trailers to support efficient fleet operations.
Tracked and reported weekly on sea movements valued at £5 million.
Provided senior management with accurate and timely insights.
Increased gas truck utilization by closely monitoring usage and reporting underused fleet.
Boosted weekly mileage from 52,000 km to a consistent 76,000 km.
Led the integration of the SUSNEO platform to report carbon emissions from transport operations.
Enabled accurate tracking of environmental performance.
Business System Analyst
Led the successful integration of the Microlise platform across McCulla’s NI, ROI, and GB operations, enabling real-time tracking of all deliveries and collections, and delivering detailed DOT reports to senior management., Transitioned 125 drivers from the Manpack system to the Microlise platform, delivering hands-on training in the use of the SMART POD application to ensure smooth adoption and operational efficiency., Trained transport planners to improve planning efficiency, boosting resource utilization by 20% and delivery accuracy by 15%., Automated weekly Power BI reports for senior management, enabling real-time tracking of key business metrics and performance indicators., Managed user access across multiple platforms and monitored the utilization of 124 trucks and 220 trailers to support efficient fleet operations., Tracked and reported weekly on sea movements valued at £5 million, providing senior management with accurate and timely insights., Increased gas truck utilization by closely monitoring usage and reporting underused fleet, boosting weekly mileage from 52,000 km to a consistent 76,000 km., Led the integration of the SUSNEO platform to report carbon emissions from transport operations, enabling accurate tracking of environmental performance.
Transport Operations
Managed databases and digitized documentation while handling daily admin tasks in a transport office.
Ensured compliance and operational continuity.
Applied advanced analytics to optimize stock flow and transport routes.
Improved supply chain efficiency by 15% across 300+ retailers in Belfast and Londonderry.
Developed a Power BI dashboard for the ‘Where’s My Van’ initiative.
Increased tracking accuracy from 54% to 99.1%.
Enabled real-time delivery insights across a 20-vehicle fleet.
Improved decision-making and customer satisfaction.
Used Microlise software to monitor fleet and driver behaviour.
Reduced reportable incidents by 25%.
Reinforced a culture of safety and efficiency.
Transport Operations
Managed databases and digitized documentation while handling daily admin tasks in a transport office, ensuring compliance and operational continuity., Applied advanced analytics to optimize stock flow and transport routes, improving supply chain efficiency by 15% across 300+ retailers in Belfast and Londonderry., Developed a Power BI dashboard for the ‘Where’s My Van’ initiative, increasing tracking accuracy from 54% to 99.1% and enabling real-time delivery insights across a 20-vehicle fleet, significantly improving decision-making and customer satisfaction., Used Microlise software to monitor fleet and driver behaviour, reducing reportable incidents by 25% and reinforcing a culture of safety and efficiency.
Deputy IT Service Delivery Owner
Provided desk-side and remote IT support.
Resolved hardware, software, and network issues in line with SLAs and KPIs.
Administered Windows Server environments.
Managed Active Directory, Group Policy, and Microsoft Exchange/Outlook.
Enabled 98% of employees to work remotely by deploying secure, Azure AD-synced laptops during the pandemic.
Migrated 7 physical project servers to the cloud.
Improved efficiency by 40%.
Reduced costs by 35%.
Gained hands-on experience with VMware vSphere, vCenter, Office 365, Azure AD, Wireshark, McAfee, and CrowdStrike.
Deputy IT Service Delivery Owner
Provided desk-side and remote IT support, resolving hardware, software, and network issues in line with SLAs and KPIs., Administered Windows Server environments, including Active Directory, Group Policy, and Microsoft Exchange/Outlook., Enabled 98% of employees to work remotely by deploying secure, Azure AD-synced laptops during the pandemic., Migrated 7 physical project servers to the cloud, improving efficiency by 40% and reducing costs by 35%., Hands-on experience with VMware vSphere, vCenter, Office 365, Azure AD, Wireshark, McAfee, and CrowdStrike.