Priyanka Dhage

Priyanka Dhage

Customer Service Associate- Voice
India

نبذة عني

Passionate about using data to solve real-world problems.

الخبرة

Executive - Customer Service

HDFC ERGO
May 2026 - Aug 2026 · 3 أشهر

Improved the onboarding process for new employees by streamlining data collection and processing, resulting in a 10% reduction in onboarding time.
Utilized Microsoft Excel to process a large volume of employee data.
Received team recognition for outstanding performance and teamwork.

Customer Service Associate- Voice

Flipkart
Apr 2026 - May 2026 · 1 شهر

Analyzed customer data to identify trends in customer satisfaction, which led to a 10% increase in customer satisfaction scores.
Identified and resolved a customer service issue that was causing customers to leave the site without completing their purchases, resulting in a 5% increase in customer retention rates.
Communicated with consumers for 5-6 hours daily, resulting in a 10% increase in customer satisfaction.

Associate

HGS
Mar 2020 - May 2020 · 2 أشهر

Increased sales of insurance policies by 10% by pitching policies to potential customers, learning effective communication and sales techniques, and gaining a deep understanding of Bharti AXA General Insurance policies.

In-plant Training

B.E.S.T Undertaking, Mumbai
May 2017 - Jun 2017 · 1 شهر

Completed a month-long internship at B.E.S.T Undertaking, Mumbai, gaining hands-on experience in installing and maintaining electrical and telecommunications systems.

Content Creator

Facebook
Jan 2020

Created and managed social media campaigns for e-commerce products, resulting in a 10% increase in website traffic and a 5% increase in sales.
Curated and delivered a daily digest of 2-3 insightful videos.

المهارات

تحليل البيانات المحترف مايكروسوفت إكسل بايثون (لغة برمجة) قاعدة بيانات SQL تمثيل البيانات التسويق والمبيعات الرقمية إنشاء المحتوى باور بي آي MySQL Statistics Data Wrangling Data Transformation Data Cleaning Digital Marketing
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