Nisrine Maalouf

Collect and analyze data from databases, spreadsheets, and other data repositories.
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Identify trends and patterns to derive insights from complex data sets.
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Prepare report and present visualizations derived from data to relevant stakeholders.
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Gather and analyze business requirements from stakeholders to understand project objectives.
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Conduct thorough market research and competitive analysis to identify opportunities and trends.
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Collaborate with stakeholders to define deliverables.
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Translate business requirements into detailed functional specifications and user stories.
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Create wireframes and mockups to guide UX/UI designers in the development process.
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Assist in the testing and quality assurance of web applications to ensure adherence to requirements.
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Act as a liaison between technical and non-technical teams, facilitating effective communication.
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Conduct user acceptance testing and gathered feedback to improve product usability.
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Monitor project progress and milestones, reporting updates to management and stakeholders.

Identify trends and patterns to derive insights from complex data sets.
Collect and analyze data from databases, spreadsheets, and other data repositories.
Prepare report and present visualizations derived from data to relevant stakeholders.
Gather and analyze business requirements from stakeholders to understand project objectives.
Conduct thorough market research and competitive analysis to identify opportunities and trends.
Collaborate with stakeholders to define deliverables.
Translate business requirements into detailed functional specifications and user stories.
Create wireframes and mockups to guide UX/UI designers in the development process.
Assist in the testing and quality assurance of web applications to ensure adherence to requirements.
Act as a liaison between technical and non-technical teams, facilitating effective communication.
Conduct user acceptance testing and gathered feedback to improve product usability.
Monitor project progress and milestones, reporting updates to management and stakeholders.

Prepare, lead and report results of 12 Risk and Control Self-Assessment workshops, implemented for the first time, led by an External Consultant.
Conducted thorough risk assessments to identify potential operational vulnerabilities.
Highlight risk exposures and recommend enhancements.
Monitor, analyze and lead workshops with Regional Managers on Key Risk Indicators, to ensure proactive risk management.
Perform root-cause analysis for incidents reported to reach a remedial measure to avoid re-occurrence.
Provide high-level operational risk reports to risk committee and BOD.
Deliver objectives related to deadlines of action plans, trainings and inquiries to boost risk governance and control awareness and reduce risk exposures.
Stay up-to-date with industry regulations and trends to ensure adherence to best practices.
Collaborate with various teams to enhance risk awareness and reduce potential risks.
Train new recruits and interns on the fundamentals of Operational Risk Management and the diverse projects implemented.

Assist customers with various banking transactions, including deposits, withdrawals, and transfers with a high level of accuracy and attention to detail.
Provide excellent customer service by addressing inquiries, resolving issues, and promoting bank products and services.
Identify and report suspicious activities to the appropriate authorities in compliance with bank policies.
Balance cash drawers at the beginning and end of each shift to ensure accurate accounting of funds.
Educate customers on the use of self-service banking options to enhance their banking experience.
Cross-sold bank products, such as credit cards, loans, and savings accounts, to meet sales targets.
Collaborate with team members to maintain a smooth and efficient workflow in a fast-paced environment.
Adhere to all security and compliance procedures to safeguard customer information and bank assets.
Replace Head Teller and manage the main vault and on-site ATMs.
Train and support interns and new recruits with valuable guidance and continuous support.