Nikitha V

Working with excel spreadsheets to create reports.
Seeking training for client.
Coordinating with clients for training clarifications.
Sending reports as per SLA.
Handling Tax servicing.
Responsible for clearing of inventory.
Responsible to drive achieving targets in daily basis.
Handling planning inventory.
Creating charts, graphs and daily reports of organization using various tools and applications - Microsoft Excel, Access and Power point, JIRA, DB Visualizer, SQL Queries, VBA, and Macros.
Worked in ERPs like One Work Flow (OWF- where we update the property Tax Ids and Tax amounts), Property Administration System (PAS- where we get the property information.).
Creating various types of reports like Inventory reports, Power point presentations, charts for various teams of onshore and offshore and distributing them to the various clients.
Create pivot tables and modify spreadsheets to achieve analytical goals.
Handling customer’s payments & initiating refunds co coordinating with other related departments to get issues resolved.
Solving escalated tickets from other operations.

Prepared monthly and quarterly reports highlighting key trends and performance indicators.▪ Collected, cleaned, and analyzed large datasets from multiple sources to ensure data reliability▪ Coordinating with clients for training clarifications.▪ Sending reports as per SLA.▪ Handling Tax servicing.▪ Responsible for clearing of inventory.▪ Responsible to drive achieving targets in daily basis.▪ Handling planning inventory.▪ Creating charts, graphs and daily reports of organization using various toolsand applications - Microsoft Excel, Access and Power point, JIRA, DBVisualizer, SQL Queries, VBA, and Macros.▪ Worked in ERPs like One Work Flow (OWF- where we update the property TaxIds and Tax amounts), Property Administration System▪ (PAS- where we get the property information.)▪ Creating various types of reports like Inventory reports, Power pointpresentations, charts for various teams of onshore and offshore anddistributing them to the various clients.▪ Create pivot tables and modify spreadsheets to achieve

I have full knowledge of core banking system-preferably Finacle.
Responsible for Customer Delevarables (Welcome Kits, Cheque Books Etc..) Customer comlaints handing and resolving.
Responsible for Teller Operations includes cash management, ATM cash Replenishments, Cheque clearing, Expences Management, Reporting.
Responsible for Branch sales Targets achivements.
Reviewing the AOF Forms and ensuring it meets the KYC norms.
Handling of HNI Clients through Branch Analytics Portfolios and cross selling.
Processing and Posting of RTGS/ NEFT and DD/PO Funds Transfer Transactions.
Authorising Entries of Cash, RTGS/ NEFT and DD/PO Funds Transfer Transactions.
Isuing of Statements/Passbook
Taking Care of Cheque Clearing process at branch.
Responsible for ATM Issues and ensuring trouble free transactions.
Customer complaints handling regarding ATM/Delevarables.
Opening of Term Deposit/Recurring Deposits
Cross selling of various Investment Products.
Portfolio Management and responsible for Branch Income generation.
Authorising Cash / Transfer / NEFT.RTGS Vouchers.
Finacle 10 we use Finacle 10 in our banking operations and I have well versed in all the navigation used in the system and reports generation.
I have full knowledge of core banking system-preferably Finacle.
Easy Pay we collect various third party insurance collections, fees collection, and membership payments in our system through cash, clearing and transfer modes.
Resolve the customer Complaints.
Updating customer request and resolve it through FCRM.
Rectification of IAD, concurrent audit team observations.
Ensuring all relevant reconciliations carried out diligently
Preparation statement of Accounts
Cross Selling of Company's Other Products.
Handling Money transfer outward and inward, Foreign Exchange
Helped the department in achieving zero-error tag in audit, by keeping the records updated.
Handling Bank account and prepare Bank Reconciliation statement.
Conducting sales activities in the market for getting business leads
Serving existing borrowers for portfolio management & new business generation
Proper Scrutiny of Documents
Maintaining proper TAT