Nasmina Shamseer

Nasmina Shamseer

Data Analyst
Canada
Malayalam, Hindi

نبذة عني

A results-oriented data analyst with 1 year of experience, adept at collecting, cleaning, processing, and analyzing large datasets to inform and drive critical business decisions. Contributed to a 10% increase in revenue…

الخبرة

Technical support specialist

Nordia Inc
Nov 2020 - حتى الآن · 5 سنوات 7 أشهر

• Proactively addressed customer issues via phone, reducing wait time by 20%
• Enhanced team productivity by 15% through effective technology training
• Improved customer satisfaction by 10% through research-driven solutions
• Maintained a 95% adherence to service level agreements with efficient ticketing
•Ensured uninterrupted customer usage by troubleshooting diverse device
connectivity issues
• Streamlined hardware configuration, enhancing the overall customer experience
• Reduced service downtime by 25% through swift hardware failure resolution
• Achieved a 90% first-call resolution rate while managing 30+ daily calls

Technical Support Specialist

Nordia Inc, Peterborough, Ontario, Canada
Nov 2020 - Oct 2022 · 1 سنة 11 أشهر

Proactively addressed customer issues via phone, reducing wait time by 20%
Enhanced team productivity by 15% through effective technology training
Improved customer satisfaction by 10% through research-driven solutions
Maintained a 95% adherence to service level agreements with efficient ticketing
Ensured uninterrupted customer usage by troubleshooting diverse device connectivity issues
Streamlined hardware configuration, enhancing the overall customer experience
Reduced service downtime by 25% through swift hardware failure resolution
Achieved a 90% first-call resolution rate while managing 30+ daily calls

Junior Data Analyst

Oyar Tech Solutions Pvt Ltd, Alunkal, Kerala, India
Nov 2017 - Dec 2018 · 1 سنة 1 شهر

Streamlined data processes, improving project completion time by 10%
Enhanced efficiency by skillfully managing customer data validation, saving 15% in time
Drove a 16% boost in productivity through innovative marketing strategies
Delivered concise insights from customer data, enriching decision-making
Fostered ongoing collaboration with key stakeholders, ensuring analytics continuity
Reduced new hire and intern training time by 5% through documentation updates

المهارات

التواصل الكتابي والشفهي تركيز على العملاء القيام بعدة مهام حل المشكلات (Problem Resolution) شبكات الكمبيوتر Windows 10 Microsoft Excel Azure Sandbox Jupyter SQLite Google Workspace RDBMS IBM Cognos Analytics Agile Waterfall Scrum Kanban Trello SQL Python Java Pandas NumPy Matplotlib Seaborn Plotly Dash Microsoft Azure Fundamentals
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