نبذة عني
2 years’ experience of L2 operations for CRM (Siebel) and Maximo. Overall responsible for L2 operations and support L1. Assuring 24x7 service availability and performance as per agreed SLA’s. Experience in dealing with L…
2 years’ experience of L2 operations for CRM (Siebel) and Maximo. Overall responsible for L2 operations and support L1. Assuring 24x7 service availability and performance as per agreed SLA’s. Experience in dealing with Level3 support through vendor and internal teams. Knowledge and Experience in telecom B/OSS domains. Sound knowledge of Siebel CRM and Maximo. In-Depth understanding and Hands-on Extract Transform Load (ETL), Data Profiling & Data Mapping. Hands-on experience of Oracle, Teradata and Teradata Utilities. Hands on experience of BI Tools (Tableau Public, Power BI). Schema Design. Metrics, Filters, Reports, Dashboards Development/Maintenance. In-Depth understanding DBMS & RDBMS.
الخبرة
Assistant Manager Business Intelligence
• Assist end users with development of complex ad hoc queries and analyses.
• Conduct various analyses on demand/on regular basis, to be used by the commercial department/management for multiple purposes, including but not limited to Customers, Products, Traffic, Revenue, Services, Network Elements, Complaints, Sales, Channels, etc.
• Facilitate commercial teams regarding their day to day data requirements for product management etc.
• Facilitate end users and coordinate with IT teams for regular reporting and analyses using BI Tools such as MicroStrategy, Power BI, Tableau etc.
• Manage data warehouse development projects, identify and acquire data from the transaction processing applications, and load that data into the data warehouse.
• Transform raw billing data into useful information to be used by the commercial department for multiple purposes, including but not limited to, traffic and revenue trend analysis, package evaluations & new package preparations, churn management, campaign tracking, VAS Analysis, WIN BTS Planning, etc.
Assistant Manager DATA ANALYST
Assist end users with development of complex ad hoc queries and analyses.
Conduct various analyses on demand/on regular basis, to be used by the commercial department/management for multiple purposes, including but not limited to Customers, Products, Traffic, Revenue, Services, Network Elements, Complaints, Sales, Channels, etc.
Facilitate commercial teams regarding their day to day data requirements for product management etc.
Facilitate end users and coordinate with IT teams for regular reporting and analyses using BI Tools such as MicroStrategy, Power BI, Tableau etc.
Manage data warehouse development projects, identify and acquire data from the transaction processing applications, and load that data into the data warehouse.
Transform raw billing data into useful information to be used by the commercial department for multiple purposes, including but not limited to, traffic and revenue trend analysis, package evaluations & new package preparations, churn management, campaign tracking, VAS Analysis, WIN BTS Planning, etc.
Assistant Manager DATA ANALYST
Assist end users with development of complex ad hoc queries and analyses.
Conduct various analyses on demand/on regular basis, to be used by the commercial department/management for multiple purposes, including but not limited to Customers, Products, Traffic, Revenue, Services, Network Elements, Complaints, Sales, Channels, etc.
Facilitate commercial teams regarding their day to day data requirements for product management etc.
Facilitate end users and coordinate with IT teams for regular reporting and analyses using BI Tools such as MicroStrategy, Power BI, Tableau etc.
Manage data warehouse development projects, identify and acquire data from the transaction processing applications, and load that data into the data warehouse.
Transform raw billing data into useful information to be used by the commercial department for multiple purposes, including but not limited to, traffic and revenue trend analysis, package evaluations & new package preparations, churn management, campaign tracking, VAS Analysis, WIN BTS Planning, etc.
Associate Database Developer (Project based 2 months contract)
Understand all phases of the database design and development
Able to create database schema/structure based on the conceptual data models
Strong concepts in database normalization tasks for relational databases.
Be able to work independently on assigned database tasks
Skilled in data migration activities using appropriate ETL tools and techniques
Professional Training Data Warehouse & Business Intelligence
Build a complete Data Warehouse on Teradata as part of DWH & BI course at Dice analytics for my Portfolio.
Cleaned the data and prepared it to be send to the Staging layer.
Transformed the data and loaded it into the core layer (RDM Layer) using Teradata SQL.
Transformed the data into Star/Snowflake/Constellation Schema for SDM Layer using Teradata SQL.
Make visualization to perform BI using Power BI and Tableau
DATA ANALYST
Responsible for resolving Siebel CRM day to day operational issues like customer profile missing, blacklisting, active/inactive numbers issues, billing issues, missing packages, ownership change, visibility/invisibility issues of different products or any other issues faced by regional teams.
Develop SQL queries to extract, organize and analyze information in order to investigate issues.
Coordinating with internal and external stakeholders to ensure that appropriate qualified data is available, segmented, refreshed and supplied to support specific campaigns.
Being part of backend team, I am also responsible for making updations in DB using SQL/SQL Loader for any issues faced by regional teams.
I have to keep it updated for all countrywide business zones and modify existing reports as per business needs.
Also, gather reporting requirements for change requests and ad-hoc reports as requested.
Analysis of reports for data duplicates and other errors to provide ongoing appropriate inter-departmental communication and routine reports.
Associate Database Developer
Understand all phases of the database design and development
Able to create database schema/structure based on the conceptual data models
Strong concepts in database normalization tasks for relational databases.
Be able to work independently on assigned database tasks
Skilled in data migration activities using appropriate ETL tools and techniques
Professional Training Data Warehouse & Business Intelligence
Build a complete Data Warehouse on Teradata as part of DWH & BI course at Dice analytics for my Portfolio.
Cleaned the data and prepared it to be send to the Staging layer.
Transformed the data and loaded it into the core layer (RDM Layer) using Teradata SQL.
Transformed the data into Star/Snowflake/Constellation Schema for SDM Layer using Teradata SQL.
Make visualization to perform BI using Power BI and Tableau
Assistant Manager Business Intelligence
Experienced Data Analyst with a demonstrated history of working in the telecommunications industry. Skilled in Customer Relationship Management (CRM), Siebel CRM, Maximo, Business Intelligence, Microsoft Excel, Power BI and Data Analysis. Strong information technology professional with a Bachelors focused in Computer Science from Iqra University (Official).