mohamed adel

Managing master data, including creation, updates, and deletion.
Managing users and user roles.
Provide quality assurance of imported data, working with quality assurance analysts if necessary.
Commissioning and decommissioning of data sets.
Processing confidential data and information according to guidelines.
Helping develop reports and analysis.
Managing and designing the reporting environment, including data sources, security, and metadata.
Supporting the data warehouse in identifying and revising reporting requirements.
Supporting initiatives for data integrity and normalization.
Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
Generating reports from single or multiple systems.
Troubleshooting the reporting database environment and reports.
Evaluating changes and updates to source production systems.
Training end-users on new reports and dashboards.
Providing technical expertise in data storage structures, data mining, and data cleansing.
Using ( Tableau & Power BI ) to make dashboards and reports
Projects worked on: Cleansing project
Projects worked on: Automated mailbox (Requests)
Projects worked on: Validation process in Jordon
Projects worked on: Link customer data with supplier data in MDM department

Communicate with customers via phone and e-mail to review their information and update it on the system.
Carry out Mass data system updates as necessary in line with defined data standards.
Ensure compliance and consistency of master data management across business systems.
Support the business with required procedures, submit incidents and change requests when needed.
Monitor and maintain the data management processes to support master data quality.

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Managing master data, including creation, updates, and deletion.
Managing users and user roles.
Provide quality assurance of imported data, working with quality assurance analysts if necessary.
Commissioning and decommissioning of data sets.
Processing confidential data and information according to guidelines.
Helping develop reports and analysis.
Managing and designing the reporting environment, including data sources, security, and metadata.
Supporting the data warehouse in identifying and revising reporting requirements.
Supporting initiatives for data integrity and normalization.
Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
Generating reports from single or multiple systems.
Troubleshooting the reporting database environment and reports.
Evaluating changes and updates to source production systems.
Training end-users on new reports and dashboards.
Providing technical expertise in data storage structures, data mining, and data cleansing.
Using Tableau & Power BI to make dashboards and reports

Communicate with customers via phone and e-mail to review their information and update it on the system.
Carry out Mass data system updates as necessary in line with defined data standards.
Ensure compliance and consistency of master data management across business systems.
Support the business with required procedures, submit incidents and change requests when needed.
Monitor and maintain the data management processes to support master data quality.

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.