Mohamed Keshta

Mohamed Keshta

Agent and Advisor
Egypt
English, Arabic

نبذة عني

Handled cash transactions with accuracy and ensured proper documentation of all financial operations.
• Assisted customers in selecting suitable products and services based on their needs and preferences.
• Resolved cust…

الخبرة

Agent and Advisor

vodafone · Alexandria, Egypt
Jul 2025 - حتى الآن · 11 أشهر

Handled cash transactions with accuracy and ensured proper documentation of all financial operations.
• Assisted customers in selecting suitable products and services based on their needs and preferences.
• Resolved customer inquiries and complaints professionally, ensuring a high level of satisfaction.
• Maintained accurate records of daily sales, cash handling, and inventory reports.
• Developed strong relationships with clients to build loyalty and encourage repeat business.
• Worked under pressure to achieve and exceed monthly sales targets and KPIs.
• Provided excellent customer service to a high volume of customers in a fast-paced environment.
• Promoted additional services and upgrades to meet customer needs and increase revenu

sales & Customer Service Representative

vodafone- Egypt
Jul 2025 - حتى الآن · 1 سنة

Handled cash transactions with accuracy and ensured proper documentation of all financial operations.
Assisted customers in selecting suitable products and services based on their needs and preferences.
Resolved customer inquiries and complaints professionally, ensuring a high level of satisfaction.
Maintained accurate records of daily sales, cash handling, and inventory reports.
Developed strong relationships with clients to build loyalty and encourage repeat business.
Worked under pressure to achieve and exceed monthly sales targets and KPIs.
Provided excellent customer service to a high volume of customers in a fast-paced environment.
Promoted additional services and upgrades to meet customer needs and increase revenue.

CUSTOMER SERVICE

ACC CENTER, TANTA
Aug 2023 - Dec 2023 · 4 أشهر

ASSISTED CUSTOMERS WITH INQUIRIES AND PROBLEM RESOLUTION.
MAINTAINED ACCURATE CUSTOMER RECORDS AND LOGS.
HANDLED COMMUNICATION PROFESSIONALLY TO ENSURE HIGH SATISFACTION.

SALES

CLOTHING STORE, TANTA
Jan 2023 - Jun 2023 · 5 أشهر

ACHIEVED MONTHLY SALES TARGETS AND INCREASED STORE REVENUE.
PROVIDED PRODUCT RECOMMENDATIONS BASED ON CUSTOMER NEEDS.
ORGANIZED STORE DISPLAYS TO IMPROVE CUSTOMER EXPERIENCE.

CASHIER

HYPER MARKET
Feb 2022 - Dec 2022 · 10 أشهر

HANDLED CASH TRANSACTIONS WITH ACCURACY AND SPEED.
PROVIDED EXCELLENT CUSTOMER SERVICE AT CHECKOUT.
MAINTAINED CLEAN AND ORGANIZED CASHIER STATION.

المهارات

إدارة علاقات العملاء التواصل المتقدم حل المشكلات خدمات استشارية مهنية علاقات العميل الإقرار المالي مفاوضات تطوير المنظمة إدارة الوقت المكالمات الهاتفية Communication Presentation Teamwork Creative Thinking Professional Workplace Behavior Persuasion Organizational Planning Multitasking Working Under Pressure Meeting Deadlines Customer Relations Cash Handling Customer Service Microsoft Excel Microsoft Word Sales Accounting Principles Team Leadership Money Transfers Attention to Detail AML KYC Banking Operations Transactions SQL Python NumPy Pandas Tableau Power BI Data Analysis Data Cleaning Data Interpretation Data Visualization Statistical Analysis HR Specialist Training Recruitment Performance Evaluation Job Description Writing Workforce Planning Organizational Structure Strategic Planning Marketing Fundamentals Customer Behavior Market Segmentation Targeting Sales Strategies
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