Ibukun

Utilized SQL to query and manipulate data from multiple sources, creating complex data sets for analysis.
Employed Power BI to design dynamic dashboards, visualizing key performance indicators (KPI) and sales metrics.
Conducted ETL (Extract, Transform, Load) processes using SQL to integrate and clean data for analysis.
Developed SQL scripts to automate data extraction and reporting processes, reducing manual effort, and increasing efficiency.
Analysed sales data to identify trends, perform comparative analysis, and provide actionable insights for competitive positioning.
Prepared detailed reports for stakeholders using SQL for data retrieval and Power BI for visualization.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Conducted detailed verification of customer information and documentation to ensure accuracy and compliance with loan processing requirements.
Managed and resolved verification-related discrepancies by liaising with customers and internal underwriting teams to facilitate timely loan approvals.
Utilized CRM software to maintain comprehensive records of customer documentation, verification processes, and communication history, ensuring data accuracy and regulatory compliance.
Provided clear and accurate information to clients regarding loan documentation requirements, eligibility criteria, and verification processes.
Handled customer inquiries related to documentation and verification via phone, email, and in-person interactions, ensuring prompt and satisfactory resolution.
Analysed customer documentation for completeness and compliance with company policies and regulatory standards, recommending additional actions or documentation as needed.
Collaborated with the underwriting team to address and resolve discrepancies in customer information, expediting the verification process for efficient loan processing.
Educated customers on the importance of accurate documentation, providing guidance on requirements and the impact on loan approval and processing.
Monitored and reported on verification trends and issues, contributing to process improvement strategies to enhance efficiency and customer satisfaction.

Assisted in the daily operations of the warehouse, ensuring efficient handling of inventory and timely fulfilment of orders.
Supported inventory management by conducting regular stock checks and maintaining accurate inventory records.
Assisted in implementing safety and quality assurance protocols, contributing to a secure and efficient workplace.
Coordinated with the warehouse team to track performance metrics and prepare operational reports for management.
Managed office supplies and equipment for warehouse operations, ensuring optimal stock levels and timely replenishment.
Facilitated communication between the warehouse and other departments to ensure smooth operations and resolve any logistical issues.