نبذة عني
Experienced data analyst with over 3 years of expertise, recognized twice as the star of the month. Proficient in crafting over 5 reports utilizing Microsoft Power BI and Machine Learning. Skilled in Statistical Analysis…
Experienced data analyst with over 3 years of expertise, recognized twice as the star of the month. Proficient in crafting over 5 reports utilizing Microsoft Power BI and Machine Learning. Skilled in Statistical Analysis. Proven track record of successfully managing a team of 5 members. Actively engaged in continuous learning and mastering new data analysis technologies. Flexible in adapting to different work cultures and excited to embrace new and challenging opportunities.
الخبرة
Data Analyst
Sales Analysis, Customer Segmentation , Price Optimization, Market Basket Analysis, Promotion Analysis, Demand Forecasting, Customer Churn Analysis.
Data Cleaning, Validation, Data Visualization and Reporting.
Data management skills like merging, handling missing values, reading raw data files, creating data & handling errors
Data Analyst
Generated dealer-level revenue reports and monitored the revenue performance of individual engineers, contributing to an 8% increase in revenue.
Guided engineers to generate sales and service leads through smart serve, resulting in a 20% increase in business leads.
Created Business KPIs at the dealer level, resulting in a 20% improvement in individual engineer performance tracking.
Implemented a service due record system, leading to a 15% increase in revenue through optimized engineer allocation to customers.
Maintained dealer-level LMS and Training portals, ensuring 100% compliance in employee training and skill development.
Effectively managed AMC, Service, and Live-Link renewal records, contributing to a 25% revenue growth by strategically allocating engineers to high-value customers.
Awarded 2 times with star of the month.
Product Support Analyst
Managed maintenance data records, Tech-web rising, and failure analysis reports for over 120 customer cases.
Scheduled service calls for 300+ customers based on their location and urgency of need, resulting in a 15% reduction in response time and improved customer satisfaction.
Maintenance of daily reports for team.
Product Support Analyst
Assisted in data collection, cleaning, and validation processes to ensure accuracy and completeness of datasets.
Conducted preliminary data analysis using tools such as Microsoft Excel and SQL to extract insights and trends from raw data.
Supported senior data analysts in generating reports and dashboards, presenting findings to stakeholders for informed decision-making.