Hien Thuong Cao

• Responsible for developing and updating statistical reporting of department's key performance
indicators(Power BI and Excel).
• Continuous communication with key stakeholders on issues and opportunities affecting operations,
provide training and guidance where necessary.
• Implement task automation and process improvements; recommend enhancements that result in
increased quality and efficiencies.
• Recommend and develop ways to improve efficiencies for reviewing daily/monthly reporting processes.
• Report and manage Purchase Order compliance across the business. Work cohesively with Manager
and cross functional heads to ensure there is an upward trend in Purchase Order compliance.
• Responsible for building and maintaining reports, and KPI dashboards using Power BI and Excel as
required by stakeholders in Financial Services department
• Produce and provide analysis for monthly HR recruitment costs report for whole group
• Develop and maintain KPI dashboard and all Account Payable reports (Payment practices
report, cashflow forcasting, Spend analysis, PO Compliance report, aged creditors report, suppliers
management, marketing team's purchasing orders - cost analysis, etc )
• Perform control check reports to review supplier master records to ensure the accuracy and
completeness of data which is the subject to regular audits.

Responsible for developing and updating statistical reporting of department's key performance indicators.
Continuous communication with key stakeholders on issues and opportunities affecting operations, provide training and guidance where necessary.
Implement task automation and process improvements; recommend enhancements that result in increased quality and efficiencies.
Recommend and develop ways to improve efficiencies for reviewing daily/monthly reporting processes.
Report and manage Purchase Order compliance across the business.
Work cohesively with Manager and cross functional heads to ensure there is an upward trend in Purchase Order compliance.
Responsible for building and maintaining reports, and KPI dashboards using Power BI and Excel as required by stakeholders in Financial Services department.
Produce and provide analysis for monthly HR recruitment costs report for whole group.
Develop and maintain KPI dashboard and all Account Payable reports.
Perform control check reports to review supplier master records to ensure the accuracy and completeness of data which is the subject to regular audits.

Provide analysis and reports (Power BI & Excel) for AP team in respect of AP Cash Flow Forecasting, Aged Creditors, Supplier Reporting and MI including Ariba, SAP, Non standard payment, Monthly duplicate report, Monthly debit balance report, Monthly AP external clearing account, Concur expenses Reporting and Analysis, Internal Dashboard reporting/KPIs for AP team.
Provide analysis, reports (Power BI and excel), and managing dashboard for Procurement team and respective teams in wider business in terms of paying failed invoices in Ariba, invoices needing receipts in Ariba.
Managing Reporting team of 3 team members, working along side with Procurement lead to resolve all Purchase Orders related issues and liaising with stakeholders including PO owners, and suppliers.
In charge of performing controls for Account Payable and Account Receivable related processes: Account creation, bank details upload, cheque void.
Support Finance Improvement team in preparing training and guideline documents.

Administer supplier invoice processes through Ariba, SAP, in respect of paying failed items, reconciling invoices, overdue invoices, utilities and council invoices, short-paid invoices, and adhoc requests.
Working with General Ledger team in GR/IR process including monitoring, analysis, contacting PO owners across the business, investigating outstanding balance of good receipts in the system.
Dealing with BACs rejection, identifying vendor/bank details issues, liaising with internal and external stakeholders, re-issuing the payment on to supplier's vendor.
Responsible for supplier refunds allocation including funds sitting in unallocated cash account and refunds requested by AP team.
Being the key of contact with HSBC and all cardholders in terms of company credit card administration, transactions control processes, and all card issues related queries.
In charge of ensuring invoices and daily controls reports in order to achieve set target/KPIs and deadlines.
In charge of dealing with Concur employee expenses queries, processing and conducting report.
Assisting with audit queries.

Maintained AP dashboard and performed control check reports.
Received and submitted invoices into Workflow solution.
Processed invoices including manual general ledger coding, VAT breakdown, store allocation and forwarding to correct department.
Corrected GL posting including journaling the cost to another GL, amending description and store codes.
Progressed invoice approvals.
Assisted with payment runs including standard payment and inter-company payment.
Achieved KPIs in terms of invoice flows and resolution of queries.
Created supplier templates so match rates on future invoices are improved.
Statement reconciliation.
Inter-company journals posting.
Liaising with internal and external contacts to resolve invoice queries in a timely manner.

Assisting all passengers with their queries in a polite and professional way by providing them information regarding flight transfers to other terminals.
Liaising and developing strong relationships with all stores across all terminals, providing passenger with excellent knowledge about brand presence.
Ensuring the electronic paper works and administration works are completed accurately and contributing to improve the passenger shopping experience by conducting adhoc reports requested by Terminal Manager.

Reconciles, verify process invoices and record in SAP systems.
Record invoices to accounts and cost centers by analyzing invoice/expense reports.
Pays vendors in line with the terms of payment.
Pay internal staff by receiving and verifying expense reports and requests for advances.
Maintains accounting ledgers by verifying and posting account transactions.
Verifies vendor accounts by reconciling monthly statements and related transactions.
Maintains historical records in hard and soft files.