نبذة عني
Data Analyst/Business Analyst with experience in requirement elicitation, data gathering, data cleaning, exploratory data analysis, root cause analysis, ETL, and dashboard reporting. Skilled in Python, SQL, Excel, Tablea…
Data Analyst/Business Analyst with experience in requirement elicitation, data gathering, data cleaning, exploratory data analysis, root cause analysis, ETL, and dashboard reporting. Skilled in Python, SQL, Excel, Tableau, and Power BI, with a background in business analysis, big data analysis, and computer engineering.
الخبرة
Customer Service Representative
• In the electronics department, I proactively greeted customers as they entered the store, immediately assisting them with check-ins for appointments or product searches.
• I anticipated potential customer pain points and demonstrated product and service usage to maximize their purchases. My empathetic approach resulted in a high customer approval rating.
• I stayed current with new program offerings and made recommendations to customers based on their interests. My role also involved supporting sales efforts by resolving customer inquiries. Through effective verbal and written communication skills, I maintained a high level of customer satisfaction.
Data Analyst/Business Analyst
Facilitated requirement elicitation and data gathering through Agile methods.
Conducted data cleaning, filtering, and analysis of KPIs using statistical techniques and storytelling through Tableau dashboards and Power BI.
Performed exploratory data analysis and root cause analysis using Python, SQL, and Excel.
Consulted with stakeholders to identify requirements, conduct data discovery, make impactful recommendations based on facts, and deliver presentations in a simplified business context.
Executed ETL, filtering, aggregation, data cleaning, and pre-processing on raw data from the data warehouse using Python and MS SQL to generate clean datasets and reports.
Data Analyst
Conducted complex data analysis on large datasets, utilizing advanced SQL queries and dimensional modeling techniques to extract actionable insight.
Developed full ETL applications to move data within a corporate data management platform, with MS SQL Server tools.
Created dashboards in Excel and Power BI for data reporting, extracting, interpreting, and analyzing the data to identify key metrics and transform KPI data into insights and findings.
Analyzed business requirements, translated results into technical data design documents, and collaborated with support team to provide effective solutions for emergent technical issues.