Caline Kortas

Caline Kortas

Senior Consultant – Digital Transformation & Business Innovation
United Arab Emirates
English, Arabic, French, Spanish

نبذة عني

Proactive Senior Consultant with extensive experience in digital transformation, business innovation, and process governance. Proven ability to orchestrate improvements across thousands of business processes, facilitate …

الخبرة

Senior Consultant – Digital Transformation & Business Innovation | Project Lead

Digital North Associates (DNA), Dubai, UAE
حتى الآن

Orchestrated the improvement of over 3,000 business processes across healthcare, government, and retail sectors, identifying inefficiencies and enabling data-driven performance tracking for senior leadership., Facilitated over 400 cross-functional workshops with Finance, Operations, Compliance, and Product teams, aligning stakeholders on strategic priorities and ensuring consistent execution across all workstreams., Established a Centre of Excellence for a regional retail client, designing the governance structure, operating model, and compliance documentation to standardise operations and manage risk., Devised process frameworks and policy guidelines for government and private sector clients, defining accountability structures and regulatory risk controls to support strategic decision-making., Empowered over 500 employees through comprehensive training on new processes, building KPI tracking and reporting workflows that provide leadership with real-time visibility and a scalable foundation for operational growth., Produced executive reports detailing performance results, escalation cases, and improvement opportunities, equipping C-suite leaders with actionable insights for strategic planning.

Strategy Consultant | Project Lead (Freelance)

Local Host, Beirut, Lebanon

Advised executive leadership on revenue management, business development, and budgeting, aligning digital initiatives with commercial growth targets., Optimised cross-functional workflows and enabled automation initiatives, contributing to measurable performance improvements and accelerated change adoption.

Data & Insights Analyst

CARMA Media Analysis & Intelligence, Dubai, UAE

Managed over 15 concurrent analytics projects for government and corporate stakeholders across the GCC, achieving 90% client retention through rigorous data accuracy and on-time delivery., Transformed large-scale datasets into executive-level dashboards and insight reports, enabling senior leadership to assess performance, anticipate risks, and make informed decisions., Served as the primary client point of contact for operational and analytical matters, triaging issues and ensuring timely resolution.

Researcher & Content Analyst

London Stock Exchange Group (LSEG), Beirut, London

Conducted in-depth political, regulatory, and market analysis for international capital markets clients, supporting strategic decision-making with tailored research outputs., Prepared high-quality research reports and briefing materials for executive and senior stakeholders, ensuring data accuracy across cross-functional reporting teams.

المهارات

التخطيط الاستراتيجي بوربوينت تحليل البيانات إدارة التغيير Business Process Architecture Process Improvement & Governance Cross-functional Coordination Stakeholder Management Executive Reporting KPI Dashboards Compliance & Risk Frameworks SLA & Escalation Manag. CRM Systems Advanced Excel Tableau / Power BI MEGA HOPEX Process Improvement Governance Compliance Risk Frameworks SLA Management Escalation Management Tableau Power BI
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