Ashan shetty

Ashan shetty

Associate Product manager
India
Kannada, Hindi, English

نبذة عني

ServiceNow Developer with 2+ years of experience, aspiring to transition into Product Management. Strong background in stakeholder collaboration, requirements gathering, process automation, and Agile methodologies. Passi…

الخبرة

Cloud Migration and Implementation Analyst

Accenture
Dec 2024 - حتى الآن · 1 سنة 6 أشهر

Developed and customized ServiceNow applications to meet specific business needs., Collaborated with cross-functional teams to design and implement ITIL processes, improving service efficiency., Automated workflows and optimized business processes using ServiceNow business rules, client scripts, and workflows., Provided technical support, troubleshooting, and performance optimization for ServiceNow instances., Worked closely with stakeholders to gather requirements and deliver solutions aligned with business objectives.

Cloud Migration and Implementation Analyst / ServiceNow Developer

Accenture
Dec 2024 - حتى الآن · 1 سنة 7 أشهر

Developed and customized ServiceNow applications to meet specific business needs.
Collaborated with cross-functional teams to design and implement ITIL processes, improving service efficiency.
Automated workflows and optimized business processes using ServiceNow business rules, client scripts, and workflows.
Provided technical support, troubleshooting, and performance optimization for ServiceNow instances.
Worked closely with stakeholders to gather requirements and deliver solutions aligned with business objectives.

Project Engineer

Wipro
Apr 2022 - Dec 2024 · 2 سنوات 7 أشهر

Designed and deployed ServiceNow modules, including Incident Management, Change Management, and Service Catalog., Developed custom scripts, UI policies, and client scripts to enhance platform functionality., Conducted platform upgrades, ensuring system stability, security, and performance., Collaborated with clients to understand requirements and delivered tailored ServiceNow solutions., Trained end-users and created comprehensive documentation for new implementations.

Project Engineer / ServiceNow Developer

Wipro
Apr 2022 - Dec 2024 · 2 سنوات 8 أشهر

Designed and deployed ServiceNow modules, including Incident Management, Change Management, and Service Catalog.
Developed custom scripts, UI policies, and client scripts to enhance platform functionality.
Conducted platform upgrades, ensuring system stability, security, and performance.
Collaborated with clients to understand requirements and delivered tailored ServiceNow solutions.
Trained end-users and created comprehensive documentation for new implementations.

المهارات

التسويق عبر البريد الإلكتروني جيرا التسويق أجايل تطوير المنتجات إدارة المنتج تنظيم المشروع طباعة مهارات التحليل كونفلوينس التحليل النوعي عروض المنتج Stakeholder Collaboration Customer-Centric Problem Solving SaaS ITIL ITSM ServiceNow Data-Driven Decision Making Roadmapping Prioritization Customer Research Stakeholder Management Scrum Sprint Planning User Stories Backlog Management Glide APIs JavaScript Workflow Automation Power BI Google Analytics SQL Performance Dashboards Excel SQL Queries Tableau Looker A/B testing ServiceNow App Engine
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